Level 1 Service Desk Technician

vor 2 Wochen

North Sydney Council, Österreich Emerging It Vollzeit

Microsoft 365 Technical Support Level 1 – Start Your IT Career with Emerging IT Are you looking to kickstart your IT career and gain hands‑on experience with Microsoft 365? At Emerging IT, we’ve been delivering high‑quality IT solutions to over 280 businesses across Australia for 24 years. As a leading Managed Service Provider, we value flexibility, growth, and a culture that encourages learning and innovation. We’re seeking a Level 1 Technical Support professional who is eager to learn, provide excellent customer service, and support clients with Microsoft 365 applications. This is an entry‑level role with plenty of opportunities to develop technical skills, work with experienced colleagues, and grow your IT career. What You’ll Do Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive Respond to support tickets, emails, and calls from clients and internal staff Troubleshoot common technical issues and provide clear guidance to users Escalate complex issues to Level 2 or senior technicians as required Maintain accurate ticket records and document resolutions in the ticketing system Assist with user account management in Microsoft 365 Admin Center and Azure Active Directory Support hardware and software deployment as needed Share knowledge and best practices to contribute to team learning What You’ll Bring Basic understanding of Microsoft 365 and Windows environments Familiarity with Office 365 applications (Outlook, Teams, SharePoint, OneDrive) Strong problem‑solving and analytical skills Excellent verbal and written communication skills Friendly, professional, and customer‑focused attitude Ability to follow processes and maintain accurate documentation Previous IT support or helpdesk experience is advantageous but not required Motivation to learn and grow within a technical support environment Why Join Emerging IT Career Growth: Gain hands‑on Microsoft 365 experience and access to training and certifications Supportive Culture: Join a collaborative, tight‑knit team that values learning and innovation Exciting Clients & Projects: Work with diverse Australian businesses and real IT challenges Flexibility & Fun: Enjoy a flexible working environment, team events, and tools to help you succeed At Emerging IT, you’re not just starting a role—you’re joining a team that values your contribution, encourages learning, and supports your career growth. #J-18808-Ljbffr

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