Senior Customer Success Engineer
Vor 6 Tagen
Overview Senior Customer Success Engineer (Sydney / Melbourne based) at CyberArk. CyberArk is the global leader in Identity Security, focused on privileged access management across human and machine identities. Learn more about CyberArk on our blogs or social channels. Responsibilities Onboarding & Adoption: Lead the onboarding process for enterprise customers, partnering with Professional Services and Sales to ensure smooth deployment and accelerated time‑to‑value. Strategic Advisory: Conduct advanced CyberArk Blueprint sessions, aligning Identity Security best practices with customer business and security outcomes. Consultative Guidance: Provide prescriptive recommendations tailored to customer risk, compliance, and security objectives. Customer Engagement: Drive ongoing engagement through targeted programs, success reviews, technical workshops, and community involvement. Cross‑Functional Collaboration: Partner with internal teams to deliver a unified customer journey and serve as the senior technical point of contact in complex accounts. Content & Thought Leadership: Develop and deliver high‑impact content (webinars, blogs, success sessions) for technical and executive audiences. Mentorship & Escalations: Mentor junior Customer Success Engineers, lead best‑practice sharing, and elevate technical or adoption challenges as needed. Qualifications Experience & Background 8+ years of professional experience in customer success engineering, consulting, or post‑sales technical account management in enterprise software or SaaS security. Proven track record managing enterprise portfolios and delivering measurable business outcomes in large environments. Strong background in SaaS Identity & Access Management (IAM), Privileged Access Management, Machine Identity Management, or related security software. Technical Expertise Deep understanding of at least three CyberArk product pillars and ability to design / deploy cross‑solution architectures. Strong knowledge of hybrid IT environments (Active Directory, LDAP, Azure AD, other IDPs). Knowledge of security frameworks (Zero Trust, NIST, CIS Controls) and risk management principles. Hands‑on experience with Windows / Active Directory, UNIX / Linux, Kubernetes, and databases. Proficiency in scripting, DevOps / automation, and integrating solutions across AWS, Azure, or GCP. Broad knowledge of enterprise technologies including networking, systems administration, and application security. Experience with deploying enterprise software on Windows and Unix platforms. Skills & Certifications Excellent communication and presentation skills; able to simplify complex concepts for technical and executive audiences. Ability to anticipate risks, resolve complex issues, and drive consensus among stakeholders. Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously. Relevant certifications (Security+, CISSP, cloud security, or similar) preferred. Employment details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: General Business Industries : Software Development Referrals increase your chances of interviewing at CyberArk. Get notified about new Customer Success Engineer roles in Sydney, NSW, Australia. #J-18808-Ljbffr
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Council of the City of Sydney, Österreich Cyberark VollzeitA leading cybersecurity firm is seeking a Senior Customer Success Engineer based in Sydney or Melbourne. This role will focus on onboarding enterprise customers and ensuring a smooth deployment process. Candidates should have over 8 years of experience in customer success engineering or technical account management, strong communication skills, and a...
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Senior Customer Success Engineer
Vor 6 Tagen
Council of the City of Sydney, Österreich CyberArk VollzeitA cybersecurity company is seeking a Senior Customer Success Engineer in New South Wales. The role involves acting as a trusted technical advisor for enterprise customers, focusing on onboarding, strategic advisory, and cross-functional collaboration. Candidates should have a strong background in SaaS Identity & Access Management, experience managing...
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Senior Customer Success Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich CyberArk VollzeitOverview Senior Customer Success Engineer (Sydney/Melbourne based) at CyberArk. CyberArk is the global leader in Identity Security, focused on privileged access management across human and machine identities. Learn more about CyberArk on our blogs or social channels. Responsibilities Onboarding & Adoption: Lead the onboarding process for enterprise...
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Senior Customer Success Engineer
Vor 6 Tagen
Council of the City of Sydney, Österreich CyberArk VollzeitAs a Senior Customer Success Engineer at CyberArk you will be a trusted technical advisor and product specialist within our Customer Success organization. Leveraging your deep solution expertise, strong consultative skills, and executive presence you will drive adoption, accelerate time-to-value, and lead onboarding and success engagements for our most...
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Customer Success Engineer
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