Senior Customer Success Manager
vor 3 Wochen
Head of Growth at BaseUp - PropTech | B2B SaaS At BaseUp, we’re transforming how commercial landlords and enterprise customers manage parking. We work with some of Australia’s largest and most notable landlords and enterprise clients, helping them deliver smarter, more seamless parking experiences. We’re now looking for a Senior Customer Success Manager to join our fast‑growing team and play a critical role in ensuring the success of our key customers. About the Role In this senior position, you’ll be responsible for the end‑to‑end success of tier‑one and tier‑two customers. From leading launch projects to building strong relationships post‑go‑live, you’ll act as a trusted partner—driving adoption, satisfaction, and growth. You’ll project‑manage new key rollouts, coordinate with internal and client stakeholders, and ensure smooth customer onboarding. Post‑launch, you’ll take ownership of ongoing success by providing proactive guidance, resolving issues, and identifying opportunities to maximise customer value. Key responsibilities include: Leading launch management for key customers with internal operations and client stakeholders. This includes running tenant engagement activities such as town halls and creating communications plans and marketing materials to support go‑lives. Managing client and key tenant relationships through onboarding, deployment, and ongoing success. Owning post‑launch customer success and account management for tier‑one and tier‑two customers, ensuring growth plans and regular touchpoints are in place, including reporting. Introducing new products and strategies to maximise customer value, with a focus on renewals and growth. Maintaining accurate documentation of customer activities, insights, and processes to ensure alignment across the business. This role reports directly to the Head of Growth and will be measured by overall customer satisfaction, retention, and account growth. About You We’re looking for a driven Senior Customer Success Manager who thrives on building strong relationships and delivering measurable impact. You’ll bring: 6+ years’ experience working with enterprise customers in B2B SaaS. A proven track record across customer success, account management, or sales. Demonstrated success in customer retention, growth, and satisfaction. Strong written and verbal communication skills, with the ability to create and deliver impactful customer‑facing materials. A self‑starter mindset, with the ability to balance day‑to‑day activities against the broader goals of the role—someone who takes ownership and makes the role their own. A collaborative style, working well across teams. Why Join BaseUp? This is an exciting time to join a fast‑scaling company working with Australia’s largest enterprise customers and landlords. We offer: Salary range of $130k – $160k, depending on experience. Six weeks of leave per year. Flexible hybrid work model, with a beautiful Sydney office near Wynyard Station (plus the option to work from home a couple of days each week). Flexible Friday policy and a fun, supportive team culture. A gym membership to keep your mind and body in shape. Real career growth opportunities as we continue to expand. We’re a team of high achievers who love collaborating to create new and exciting products that truly align with our customers’ needs. If you’d like to be part of an ambitious team, we’d love to hear from you. Apply now and bring your expertise to BaseUp. #J-18808-Ljbffr
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Senior Customer Success Manager
vor 5 Stunden
Council of the City of Sydney, Österreich Baseup Technologies Inc. VollzeitBaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we're redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia's largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We're solving real, everyday problems with a...
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Senior Customer Success Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich BaseUp Technologies Inc. VollzeitBaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we’re redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia’s largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We’re solving real, everyday problems...
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Senior Customer Success Manager
Vor 2 Tagen
Council of the City of Sydney, Österreich ShiftCare VollzeitOverview At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer trends, and driving continuous improvement in the customer experience. We're looking for a Senior Customer Success Manager with a strong focus on onboarding and project management, particularly experienced in working with larger accounts....
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
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Senior Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich monday.com VollzeitThe Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
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Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitThis range is provided by 4Twenty Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100,000.00/yr - A$120,000.00/yr Direct message the job poster from 4Twenty Consulting Customer Success Manager – High‑Growth AI Scale‑Up A rare opportunity to join a rapidly scaling AI...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Jenkin Beattie VollzeitCustomer Success Manager – Pre-IPO FinTech SaaS | Sydney $80k base + super | $120k OTE (uncapped) High-velocity environment | 150-account portfolio | Rapid-growth SaaS scale-up A fast-growing, pre-IPO FinTech SaaS vendor is expanding its ANZ footprint and is looking for a high-energy Customer Success Manager to join the Sydney team. This is a...
