Senior Customer Success Manager

Vor 2 Tagen

Council of the City of Sydney, Österreich ShiftCare Vollzeit

Overview At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer trends, and driving continuous improvement in the customer experience. We're looking for a Senior Customer Success Manager with a strong focus on onboarding and project management, particularly experienced in working with larger accounts. You'll be responsible for guiding new customers through implementation, ensuring seamless adoption of our platform, and setting them up for long-term success. Responsibilities Lead end-to-end onboarding for new enterprise customers, ensuring a smooth and timely implementation Act as the main point of contact throughout the onboarding process, coordinating with internal teams to deliver an exceptional customer experience Manage multiple onboarding projects simultaneously, tracking milestones, timelines, and deliverables Partner with Sales and Product teams to ensure alignment on customer goals and expectations Analyse usage data and feedback to identify opportunities for improved efficiency and customer satisfaction Build and maintain strong relationships with enterprise clients, ensuring a seamless transition from onboarding to steady-state success management About You 4+ years\' experience in Customer Success, Implementation, or Project Management roles within SaaS or technology environments Proven experience onboarding and managing large enterprise or complex accounts Strong organisational and communication skills with the ability to manage multiple stakeholders Demonstrated success in improving processes and delivering measurable outcomes for customers A proactive, customer-first mindset with a focus on long-term success and retention #J-18808-Ljbffr

  • Senior Customer Success Manager

    vor 3 Wochen

    Council of the City of Sydney, Österreich BaseUp Technologies Inc. Vollzeit

    Head of Growth at BaseUp - PropTech | B2B SaaS At BaseUp, we’re transforming how commercial landlords and enterprise customers manage parking. We work with some of Australia’s largest and most notable landlords and enterprise clients, helping them deliver smarter, more seamless parking experiences. We’re now looking for a Senior Customer Success...

  • Senior Customer Success Manager

    vor 5 Stunden

    Council of the City of Sydney, Österreich Baseup Technologies Inc. Vollzeit

    BaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we're redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia's largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We're solving real, everyday problems with a...

  • Senior Customer Success Manager

    Vor 4 Tagen

    Council of the City of Sydney, Österreich BaseUp Technologies Inc. Vollzeit

    BaseUp | Sydney | $160k + perks (based on experience) At BaseUp, we’re redefining how commercial landlords and enterprise organisations manage parking across their portfolios. We partner with some of Australia’s largest property owners and enterprise clients to deliver seamless, technology-led parking experiences. We’re solving real, everyday problems...

  • Customer Success Manager

    vor 1 Woche

    Council of the City of Sydney, Österreich Prometheus Group Vollzeit

    Get AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...

  • Customer Success Manager

    vor 2 Wochen

    Council of the City of Sydney, Österreich 4Twenty Consulting Vollzeit

    Base pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...

  • Senior Customer Success Manager

    vor 3 Wochen

    Council of the City of Sydney, Österreich monday.com Vollzeit

    The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and...

  • Customer Success Manager

    vor 3 Wochen

    Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit

    ###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...

  • Customer Success Manager

    Vor 6 Tagen

    Council of the City of Sydney, Österreich 4Twenty Consulting Vollzeit

    This range is provided by 4Twenty Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$100,000.00/yr - A$120,000.00/yr Direct message the job poster from 4Twenty Consulting Customer Success Manager – High‑Growth AI Scale‑Up A rare opportunity to join a rapidly scaling AI...

  • Customer Success Manager

    vor 3 Wochen

    Council of the City of Sydney, Österreich N-able Vollzeit

    Overview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...

  • Senior Customer Success Manager

    vor 2 Wochen

    Council of the City of Sydney, Österreich NICE Vollzeit

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? At NiCE, we know that...