Customer Success Manager

vor 2 Wochen


Council of the City of Sydney, Österreich 4Twenty Consulting Vollzeit

Base pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You’ll be the primary point of contact for a portfolio of strategic accounts, ensuring clients achieve meaningful results while identifying opportunities for growth and deeper engagement. 3+ years of experience in Customer Success, Account Management, SaaS, or digital optimization Experience managing enterprise accounts Demonstrated ability to deliver on customer‑focused projects Analytical thinker with proactive problem solving and outcome focus Strong verbal and written communication skills Comfortable in a dynamic, fast‑paced environment On Offer Full‑time permanent role with a hybrid work model (office and remote) Competitive salary, equity opportunities, and uncapped commission on upgrades A collaborative, forward‑thinking team culture Opportunity to directly contribute to the growth and direction of the business Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing, Analyst, and Sales Industries Staffing and Recruiting, Software Development, and IT System Custom Software Development Location Sydney, New South Wales, Australia #J-18808-Ljbffr



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