Customer Success Manager
Vor 6 Tagen
Techium Consulting Group provided pay range This range is provided by Techium Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Techium Consulting Group Helping build world‑class Go‑to‑Market teams across APAC Customer Success Manager - Next‑Gen ERP Platform Are you an experienced Customer Success Manager passionate about driving adoption, demonstrating ROI, and fostering long‑term strategic partnerships? Our client is looking to add a proactive and empathetic CSM to join their team in Sydney. You will be instrumental in ensuring their clients maximise the value of their powerful, all‑in‑one Project Management and Business Centralisation platform. This platform acts as a modern ERP system, unifying financials, communication, document management, and critical operational processes for project‑centric organisations. Your mission is to turn every client into a raving advocate and drive sustainable growth through renewals and upsells. As a Customer Success Manager, you will manage a portfolio of mid‑market and enterprise accounts, guiding them through successful platform adoption and embedding our solution into their daily operations. On offer: $100,000-120,000 + Super + 10-20% Bonus Key Responsibilities Build and nurture strong, strategic relationships with key stakeholders, including executive sponsors and end‑users, becoming their trusted advisor. Lead post‑sale onboarding processes, drive platform adoption, and create tailored success plans that align with the client’s business goals and KPIs. Proactively monitor customer usage, identify potential risks, and implement intervention strategies to ensure clients are achieving measurable ROI from the platform. Manage the renewal process end‑to‑end, and collaborate closely with the Sales team to identify and facilitate upsell and cross‑sell opportunities within your existing accounts. Act as the voice of the customer, collecting feedback on product gaps and working with Product and Engineering teams to influence the product roadmap. Develop and deliver engaging training, workshops, and best practice content to drive proficiency and user engagement. What You'll Bring 3+ years of successful experience as a Customer Success Manager in a B2B SaaS environment, ideally within complex business solutions (ERP, Project Management, Financial Systems, etc.). Proven ability to manage a diverse customer portfolio and develop strategic account plans that focus on long‑term client success and growth. Comfort in discussing and explaining complex software functionality, especially concerning integrated business processes (finance, operations, data). Exceptional interpersonal, presentation, and written communication skills, with a genuine desire to solve customer problems. Highly skilled at prioritising tasks, managing churn risk, and documenting customer interactions in a CRM (e.g., Salesforce, Gainsight). Click 'Apply Now' or send your CV to or #J-18808-Ljbffr
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Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager – Sydney Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll...
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Customer Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Prometheus Group VollzeitGet AI-powered advice on this job and more exclusive features. Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kaliba VollzeitCustomer Success Manager Looking to kick‑start your career in sales? We’re hiring a Customer Success Manager to join our clients Sydney team! This role offers the chance to prospect into companies of various sizes and industries and learn from well‑established and proven performers on a global scale. As a Customer Success Manager, you’ll work with...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Spin Personnel VollzeitOverview We’re looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich N-able VollzeitOverview Join to apply for the Customer Success Manager role at N-able . As a key member of our Customer Success team, the Customer Success Manager (CSM) is the primary relationship owner between N-able and our customers and partners. Drawing on your account management expertise, customer service acumen, and industry knowledge, you will ensure customers...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Darktrace Ltd Vollzeit###Customer Success Manager page is loaded## Customer Success Managerlocations: Sydney Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity...
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Customer Success Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich Rxpx VollzeitOverview RxPx is a global digital health platform that helps doctors, patients and caregivers more easily manage complex conditions and therapies. Our No Patient Alone mission unites a passionate, smart, dedicated team of developers, designers, data scientists, health professionals and business leaders. As a PE‑backed company, with substantial success,...
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Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich N-able Technologies Ltd. VollzeitIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. As a key member of our...
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Customer Success Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Dotdigital VollzeitCompany Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and...
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Customer Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich 4Twenty Consulting VollzeitBase pay range A$120,000.00/yr - A$135,000.00/yr Customer Success Manager We’re hiring a Customer Success Manager for our SaaS analytics and Mar-Tech solution. The role involves managing 30‑45 key accounts, driving retention and reducing churn, and identifying growth opportunities. Some of our customers include JBhifi, Westpac, Samsung, RedBallon, Glue...
