Leisure Manager

+ KPI bonus, duty meals and uniform dry cleaned The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia's Best Hotels 2025, reflects the dedication of our passionate team. Our mission statement for The Calile is simple yet ambitious: to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to delight our guests. We strive to deliver an authentic and unpretentious experience, building a genuine relationship with our guests to ensure they will not consider staying elsewhere whenever they return to Brisbane or Australia. THE POSITION The Calile is seeking an experienced Leisure Manager to join our team, reporting directly to the Guest Experience Manager. RESPONSIBILITIES In this role, you will lead the daily delivery of all leisure services, with a strong presence on the pool deck to ensure our guests receive anticipatory, warm, and effortless service at every touchpoint. With a hands‑on approach, you will uphold The Calile’s elevated standards, ensuring every detail reflects our commitment to thoughtful hospitality and exceptional guest moments. Operational Leadership & Team Support: Lead and work alongside a dedicated team, setting the tone for exceptional service, coaching in real time, and fostering a culture of pride, care, and continuous improvement. Anticipatory Guest Service: Work closely with the Guest Relations team to personalise leisure moments, proactively anticipate guest needs, and respond promptly to feedback to enhance every stay. Pool & Fitness Operations: Maintain the highest standards of cleanliness, presentation, and efficiency across the pool and gym, ensuring facilities are always guest ready. Resource & Cost Management: Support budget adherence and efficient use of resources while maintaining uncompromising quality of service and amenities. Safety & Compliance: Consistently uphold health, safety, and compliance standards, ensuring a safe, calm, and welcoming environment for guests and team members always. CORE SKILLS Proven experience in a similar role within a luxury hotel, resort, or hospitality environment. Exceptional leadership and interpersonal skills, with the ability to foster a collaborative and high-performance team culture. Demonstrated ability to design and implement innovative leisure programs. In-depth knowledge of contemporary fitness and recreational trends. Outstanding communication and problem-solving abilities, with a focus on guest-centric service. Certification in lifeguarding, personal training, and/or first aid (highly desirable). Full availability over a 7‑day roster. BENEFITS KPI Bonus Birthday leave, life leave, extended maternity leave benefits Archie – Reward Gateway Discounts with over 500+ retailers James Street precinct perks and entitlements Daily duty meal Unlimited barista coffee while on duty Uniform provided and laundered TFE discount on accommodation and food & beverage, both domestic and international and partner organisations such as Medibank Private Discounted parking - $7 flat rate while on duty Inclusive and collaborative working culture that encourages diversity in thinking and idea generation As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers' needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work. A Glimpse of The Calile: #J-18808-Ljbffr