![Programmed](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Officer
Vor 2 Tagen
Location: Townsville
As a Customer Experience Officer based in Townsville, you will play a pivotal role in upholding our commitment to exceptional service delivery and community engagement.
Key Responsibilities:
- Champion workplace safety by modeling positive behaviors and ensuring compliance with health and safety regulations.
- Cultivate a culture of accountability and excellence in service delivery, aligning with the goals outlined in the Council's Corporate Plan.
- Maintain business continuity during unforeseen disruptions, prioritizing the needs of our customers and community.
- Deliver high-quality customer service across various channels, addressing inquiries, requests, and transactions with accuracy and professionalism.
- Safeguard the privacy of customer information in accordance with legislative requirements.
- Act as a knowledgeable resource for customers, promoting council programs and services effectively.
- Continuously seek opportunities for improvement to enhance customer satisfaction and overall experience.
- Serve as a Subject Matter Expert in designated areas of council services.
- Support the development and mentoring of fellow team members, fostering a collaborative work environment.
Key Requirements:
- Demonstrated experience in promoting a positive safety culture and ensuring compliance with health and safety regulations.
- Possession of a valid "C" class driver's license.
- Previous experience in customer service or records management within a diverse organization.
- Excellent verbal and written communication skills, with the ability to convey information clearly across various platforms.
- Proficiency in administrative tasks, cashiering, and computing, with strong keyboard accuracy.
- Familiarity with records management practices and computerized systems (desirable).
- Ability to exercise initiative and judgment in ambiguous situations.
- Eagerness to learn and adapt to new processes and procedures.
- Proficiency in Microsoft Word and Excel (desirable).
- Knowledge of council business management systems and relevant legislation.
- Previous experience in Local Government administration or operations (desirable).
- Familiarity with quality assessment, coaching, or training roles (desirable).
- Strong understanding of customer contact systems and call center metrics (desirable).
If you are passionate about customer service and eager to make a difference click apply today or email aaliyah at or phone 3255 4810
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
-
Customer Experience Partner
Vor 4 Tagen
City of Yarra, Österreich ISTITUTO MARANGONI VollzeitCustomer Experience Partner - Melbourne Office - Permanent Full Time A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as...
-
Customer Experience Specialist
vor 3 Wochen
City of Brimbank, Österreich O'Brien Glass Industries Limited VollzeitOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! Monday - Friday 8.00am - 4.00pmMay be required to work some Saturdays$28.64phAbout the...
-
Customer Experience Leader
Vor 6 Tagen
Shellharbour City Council, Österreich El Jannah VollzeitEl Jannah, a well-known restaurant located at shop 2/535 High St, Penrith NSW 2750, Australia, is currently seeking a Customer Service Superstar to join our team. The ideal candidate will be someone who is passionate about delivering exceptional customer service and has a positive attitude. As a Customer Service Superstar, your responsibilities will include...
-
Customer Experience Leader
vor 3 Wochen
Newcastle City Council, Österreich O'Brien Glass Industries Limited VollzeitAre you looking for a career and not just a job? Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto...
-
Customer Experience Specialist
vor 3 Wochen
Brisbane City, Österreich Culture Kings VollzeitWho we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture.Culture Kings prides itself on exclusivity and superiority offering a premium retail...
-
Customer Experience Leader
vor 3 Wochen
Shellharbour City Council, Österreich El Jannah VollzeitAs a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and...
-
Customer Experience Lead
Vor 4 Tagen
City of Melbourne, Österreich ENGIE Group VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Champion the voice of customer for ENGIE retail Hybrid & located at our Freshwater Place offices in Southbank ENGIE is a global energy player with over 97,000 employees across more...
-
Customer Experience Coordinator
Vor 6 Tagen
City of Brimbank, Österreich Ahbgroup VollzeitThe AHB Group and is one of the fastest growing and successful housing companies in Australia. With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.We are growing andnow have theopportunity to bring in a new talented Customer Experience...
-
Customer Experience Coordinator
vor 1 Woche
Brisbane City, Österreich Splend VollzeitAbout UsSplend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and...
-
NSW Customer Experience Manager
vor 1 Woche
Blacktown City Council, Österreich ComfortDelGro Corporation Australia VollzeitComfortDelGro Corporation Australia Pty Ltd Management (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Are you ready to be part of the management team of our newly established Operational Support Group? CDC NSW is seeking an experienced Manager to lead our customer experience team in the delivery...
-
Change Manager | Customer Experience
vor 3 Wochen
Brisbane City, Österreich Talent International VollzeitTalent – Specialists in tech, transformation & beyond The Future Airport Experience (FAE) project aims to revolutionize the front-of-house experience for travelers, making it more engaging and less transactional. This project will enhance the traveling experience through improved digital offerings and an optimized check-in process via our web and mobile...
-
Customer Experience Project Manager
vor 4 Wochen
City of Frankston, Österreich South East Water VollzeitSelect how often (in days) to receive an alert: We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night.At South East Water, we innovate with purpose and...
-
Customer Experience Manager
vor 3 Wochen
Newcastle City Council, Österreich O'Brien Glass Industries Limited VollzeitAre you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.The RoleOur Lambton AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service...
-
Customer Advocate and Experience Manager
vor 4 Wochen
City of Frankston, Österreich South East Water VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering...
-
Customer Advocate and Experience Manager
vor 3 Wochen
City of Frankston, Österreich South East Water VollzeitSelect how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every...
-
Customer Service Officer
vor 1 Monat
Brisbane City, Österreich Linfox VollzeitJob no: 755586 Work type: Full time Location: Acacia Ridge - QLD - Australia Applications close: 21 Jun 2024 11:55 PM E. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...
-
Customer Service Officer
vor 4 Wochen
Brisbane City, Österreich Linfox VollzeitJob no: 755586 Work type: Full time Location: Acacia Ridge - QLD - Australia Applications close: 21 Jun 2024 11:55 PM E. Australia Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...
-
Senior Customer Experience Specialist
vor 2 Wochen
Wagga Wagga City Council, Österreich Hume Bank VollzeitWe have a fantastic opportunity for someone who is passionate about providing exceptional customer service and leading a team to do the same.Full-time, Monday to Friday, no weekendsMake a real difference in your community by working in a customer-owned bankRewarding work environment, encouraging personal and professional growthCompetitive hourly rate of...
-
Product manager digital
vor 3 Wochen
Brisbane City, Österreich Suncorp Group VollzeitPermanent role Deliver a world-leading digital sales and service experience, designed and built in a way to support future innovation and customer propositions into the future Sydney, Brisbane or Melbourne CBD location Digital Insurer (DI) is a business transformation program reimagining the products, propositions and experiences we will deliver for...
-
Team Leader
vor 4 Wochen
City of Brimbank, Österreich Ahbgroup VollzeitThe AHB Group and is one of the fastest growing and successful housing companies in Australia. With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.We are growing andnow have theopportunity to bring in a new talented Team Leader for one of...