Community Care Officer

Community Care Officer – Make a Real Difference Are you passionate about empowering older people and those with diverse needs to live independently, with dignity and connection? This is your opportunity to join a team that values compassion, professionalism, and innovation in community care. About the Role As a Community Care Officer, you’ll play a pivotal role in delivering high-quality Home and Community Care (HACC) services in line with the Aged Care Act 2024. You’ll be the bridge between clients, families, and care workers—ensuring services are not only delivered, but continuously improved. Your responsibilities will include: Maintaining and managing a computerised rostering system to match care workers with clients. Providing guidance, training, and support to Community Care Workers, including home visits when needed. Monitoring performance and ensuring compliance with Aged Care Quality Standards, HACC service standards, and OHS requirements. Collating and responding to client and carer feedback, driving service improvements. Supporting programs such as the Community Meals Program and Senior Citizen Group activities. Participating in on-call roster services to ensure clients and carers are supported around the clock. Undertaking key administration tasks including training records, newsletters, and resource management. What We’re Looking For We’re seeking someone who brings both heart and skill to the role: Minimum Certificate IV in Community Services (or extensive HACC experience). Knowledge of person‑centred care and the strengthened Aged Care Quality Standards. Strong communication, negotiation, and consultative skills. Ability to work independently, manage priorities, and exercise initiative. Current First Aid/CPR, Driver Licence, and a satisfactory Police Record Check. Why Work for Rural City of Wangaratta? Joining our team comes with a variety of exciting benefits, including: Being part of an inclusive, supportive and nurturing team. Ongoing training and professional development opportunities to support you in achieving your career goals. Flexible employment options to ensure you maintain a healthy work‑life balance. Corporate benefits, including flu injections, reduced gym membership, amongst others. Employee Assistance Program (EAP) for ongoing mental health and wellbeing support. Ready to Apply? If you’re motivated by compassion, guided by professionalism, and excited to contribute to a caring community, we’d love to hear from you. Apply now and help us build a future where everyone feels supported, valued, and connected. For more information and to view the position description, please visit our website at Further enquiries about this position should be directed to Carmel Kimball - Community Care Team Leader - *********@wangaratta.vic.gov.au Applications close on Tuesday 25 November 2025 at 3pm. Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. When submitting your application, you will need to include: A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role; A current resume with a minimum of two current referees; A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; Copies of any relevant qualifications or licence. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr