Administration Officer

Lake Road Veterinary Hospital is hiring a full‑time Administration Officer role in East Wagga Wagga, NSW. Apply now to be part of our team. Requirements for this role Flexible hours available More than 4 years of relevant work experience required Work visa will be provided Senior Administration & Receptionist Full Time A Role for a People‑Focused, Detail‑Driven Leader You’re the kind of person who thrives in a busy, people‑centred environment. You love organisation, communication, problem‑solving and being the steady, compassionate face that clients rely on. You enjoy keeping a high‑performing team moving smoothly, and you take pride in exceptional customer service. If you want a role where you are truly valued as the glue that holds the hospital together, this could be your next career home. About Lake Road Veterinary Hospital We are a tech‑savvy, progressive, creative small animal hospital and proudly: ✨ ASAVA Accredited Hospital of Excellence ✨ Lincoln Institute Employer of Choice We operate from a brand new, purpose‑built facility with modern reception spaces, a pharmacy, Vet Hub, training rooms, offices, two surgery suites, ICU, CT and advanced diagnostics. Our admin and reception team is central to our hospital’s success and deeply respected by our clinical staff. We are inclusive, family‑friendly, culturally aware and neurodiversity positive. What Makes This Role Special ✨ You are the first warm welcome clients receive ✨ You help guide clients through emotional moments with empathy and confidence ✨ You ensure the hospital runs smoothly operationally ✨ You work closely with vets and nurses to coordinate workflow ✨ You help maintain high standards of organisation, accuracy and communication ✨ You are part of a supportive team that celebrates wins and grows together ✨ Leadership opportunities exist for the right person Your Everyday Responsibilities Client Care & Communication Greeting clients warmly and professionally Confident phone communication Managing patient follow‑ups Supporting clients during emotional and stressful situations Providing gold‑standard customer service Liaising with referring vets and specialists Coordinating referrals and discharge instructions Administrative Excellence Managing patient files with accuracy Admissions and discharge processes Booking appointments and coordinating vet schedules Diary management for vets and nurses Billing, invoicing and basic accounting tasks Payment plans, estimates, and financial discussions Maintaining organised reception and administration systems Hospital Operations Support Supporting the veterinary and nursing teams Communicating patient updates throughout the day Helping optimise workflow and minimise bottlenecks Upholding a calm, structured, welcoming environment About You You are a go‑getter with strong people skills and calm emotional control. You enjoy solving problems, supporting clients and lifting up the whole team. Excellent communication skills Confidence on phones and in person Strong spelling, literacy and written accuracy Great attention to detail Tech‑savvy, comfortable with modern software Strong organisational and time‑management skills Warm, compassionate presence Ability to stay steady under stress A genuine passion for helping people and animals Experience in veterinary, medical, dental or customer‑intensive environments is highly valued but not essential. Leadership interest is a bonus — we offer leadership development and potential progression for the right person. Remuneration Salary package dependent on experience, qualifications and skill set includes superannuation, training, bonuses and benefits. We invest heavily in professional development and team support. Why You Will Love Working With Us Supportive, collaborative team Purpose‑built, modern hospital Strong training culture Family‑friendly environment A workplace that celebrates wins and values people Opportunities to grow into leadership or management roles Ready To Join Us? We’d love to meet you. Lake Road Veterinary Hospital Thoughtful. Progressive. Supportive. Where admin leaders help shape the heartbeat of our hospital. #J-18808-Ljbffr