Lead Services Consultant

As a Lead Services Consultant you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket and as we serve more customers with advanced requirements and complex tech stacks we need people who can advise and recommend the best way to deploy our software to meet our customers business goals. We are looking for motivated team members who have strong communication skills a passion for solving challenging problems strong business and technical acumen and the desire to help build up HubSpots growing enterprise team. In this role you’ll get to: Recommend the right implementation approach and ongoing services for HubSpot’s complex upmarket customers to lead the customer to long term success with HubSpot. Diagnose customer need based on business objectives and technical requirements. Create customized implementation plans and recommend services and / or Solutions Partners based on customers unique needs. Work directly with the customer or partner to define resource needs. Establish clear milestones project plans and timelines for execution. Present plans to the customers Executive team. Influence customer purchase decisions by driving urgency and certainty in recommended solutions. Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams customizing implementation solutions for customers. Build relationships with accredited Solutions Partners to: Enhance quality of recommendations. Contribute to partner development by providing feedback directly and through PDMs. Enhance effectiveness of partner accreditations. Provide advice and recommendations for HubSpot best practices business process deployment planning and change management to HubSpot prospects. We are looking for people who: Have a customer first mindset and a consultative approach to problem solving. Have deep implementation / onboarding expertise with complex SaaS software (CRM ERP etc) for large complex customers. Have experience helping customers drive organizational change. Have experience driving value conversations to executive teams. Have excellent oral and written communication skills. Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision. Have a strategic mindset and can help customers with their long-term planning recommending additional HubSpot products and services that will help them grow. Are very detailed-oriented and have strong project management skills. Have a strong technical aptitude with a deep understanding of integrations APIs and technical strategy. What are the benefits You can choose to work from Home Hybrid or Office. Stock units - so that you can share in HubSpots future success. World class new hire training and onboarding. An education allowance up to USD$5000 per annum. Flexible Time Off Policy a week of rest Private health insurance allowance. Paid 4 week sabbatical after 5 years with HubSpot. Opportunity to work with amazing colleagues who embody HubSpots HEART core values. Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks. Check out the HubSpot Website to see all our wonderful Benefits. Explore more: HubSpot Careers Life at HubSpot on Instagram We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please don’t hesitate to apply we’d love to hear from you. If you need accommodations or assistance due to a disability please reach out to us using this form. At HubSpot we value both flexibility and connection. Whether you’re a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants : (m / f / d) India Applicants : link to HubSpot India equal opportunity policy here. About HubSpot HubSpot (NYSE : HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most : customers. At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go and Deliver with HEART. These commitments shape how we work lead and grow. Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too. Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world. Key Skills Anti Money Laundering Dynamics AX Editorial Gems Jewellery Accounts Reconciliation Information Technology Required Experience Contract Employment Type Full-Time Experience years Vacancy 1 By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights. #J-18808-Ljbffr