Senior Claims Manager

Overview EML Group Canberra, Australian Capital Territory, Australia EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY Are you ready to take the next step in your career and join a purpose-driven organisation that makes a difference in peoples lives? EML are seeking experienced Claims professionals from New Zealand to join our growing organisation. Every day our Claims teams help coordinate, negotiate, and facilitate an injured workers recovery through tailored support to individuals to help get their lives back. As a senior team member, you will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration. This will be a full time, permanent position with flexibility to work from home up to 2 days a week once fully trained. This role can be based from any EML Australian office with a generous relocation allowance on offer for eligible candidates. Your Responsibilities Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments Respond to escalations and provide coaching and mentoring to other members of the team About You Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory You must currently be residing in New Zealand to be eligible for relocation bonus An empathetic, resilient, and motivational approach to provide customer centric support A driven professional with highly developed written and verbal communication skills Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement A team player who likes to work collaboratively and can also work independently What We Offer We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at EML Group by 2x Get notified about new Senior Claims Manager jobs in Canberra, Australian Capital Territory, Australia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr