Accounts & Operations Representative

Vor 4 Tagen

Council of the City of Sydney, Österreich GN Group Vollzeit

Would you like the opportunity to work closely with high‑performing and customer‑focused teams in Australia? Do you thrive in an environment that values autonomy, ownership and creativity? Jabra, Australia is looking for an exceptional Accounts & Operations Representative for our ANZ markets to support our growing business across APAC. The role bridges customer needs with Jabra internal teams, processing and resolving issues at the earliest. It reports to the Regional APAC Planning and Fulfillment lead and has dotted‑line reporting to regional business heads of ANZ. Job Profile Order intake, order output, order change requests. Supply issues, allocation, product availability etc. (toward customers and Sales org). Manage sample orders. Create market replacement credits. Special price approval process (from Sales MD or VP). Ensure partners are in compliance with commercial returns policies to process returns and work with sales to approve exceptions. Generate reports on order patterns for order management and revenue reporting. Distribution Center Activities Prepare and maintain SOPs for special customer requirements in alignment with company policy. Manage customer complaints (returns, picking errors, lost shipments, damages). Understand and work according to processes in APAC Planning & Fulfillment and interact with other departments. Work with and support internal departments in regard to activities at the Distribution Center: Customer rework initiatives. Product restraint allocations. Ensure orders are shipped out and any shipment issues are prioritized and resolved for customers. Participate in end‑of‑month and end‑of‑quarter Business Review Meetings to inform the status of orders related to goals being met. Employee Expectations Professional team member capable of managing daily order management in both partner and ERP system environments. Strong leadership with the aptitude to lead under pressure and work as a team player. Order fulfillment on time and within SLA with high customer satisfaction within the region. Support the organizational goal to meet on time in full (OTIF) and on time to request to assigned customer account set. Develop relationships with internal departments to align with company goals – listen, challenge, transform. Professional Skills Bachelor’s degree or 3–5 years of work experience within Logistics & Operations or Supply Chain Management. Or Associate’s degree in Business, Marketing or related field and 5+ years customer‑service experience providing superior customer care. Business partner, distributor, and/or channel experience preferred. Prior import/export experience is an asset. Proficiency with ERP systems, particularly AX or other systems and understanding of IT functionality. Strong Excel skills. Proficient in Microsoft Office and Windows. Seniority level Not Applicable Employment type Full‑time Job function Management and Manufacturing Industries Appliances, Electrical, and Electronics Manufacturing; Medical Equipment Manufacturing; Computers and Electronics Manufacturing #J-18808-Ljbffr

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