Registry Manager

Registry Manager - Clerk Grade 9/0 - Industrial Relations Commission NSW Department of Communities and Justice – Sydney CBD NSW Principal location - Sydney CBD and Parramatta - Flexible working arrangements may be negotiated. Employment type - Ongoing - Full time Salary - Clerk Grade 9/10, Base Salary ($129,464 - $142,665), plus employer's contribution to superannuation and annual leave loading Your role The Registry Manager leads the delivery of integrated registry services across the Sydney and Parramatta Registries, supporting Judges, Commissioners and the public. This is a senior leadership opportunity to influence service delivery in a complex, high-volume jurisdiction, drive continuous improvement, and lead a skilled team through ongoing change and digital transformation. What you'll do As part of the Registry Management Team within the Industrial Relations Commission, you will manage the day-to-day operation of registry services across two locations, ensuring high quality, professional and client focused service delivery. You will lead and develop registry staff, oversee workload planning and resource allocation, provide specialist advice on client service policies and procedures, and contribute to strategic planning, caseflow management and continuous improvement initiatives. You will also: Plan, monitor and manage workloads and staff rostering to ensure equitable distribution of work and effective service delivery Lead recruitment, induction, training and performance management of registry staff Foster a positive, ethical and safe workplace culture that supports high performance and staff development Ensure compliance with legislative, policy, audit and governance requirements Manage sensitive and confidential information with sound judgement, tact and discretion Oversee operational resources, including courtroom technology and registry systems Identify and implement opportunities to improve registry processes, service delivery and caseflow management Build and maintain effective relationships with judicial officers, legal practitioners, government agencies and other stakeholders Support the Commission's transition to digital services and modern service delivery models Promote a positive public image of the Commission through fair, timely and consistent service delivery Work as part of a collaborative and experienced management team in a professional court environment What we're looking for Relevant tertiary qualifications and/or equivalent extensive experience, with a willingness and ability to travel and work across both the Sydney and Parramatta Registries. Proven leadership capability with the ability to contribute to the Commission's strategic direction and identify opportunities for continuous improvement in caseflow management, legislative initiatives, strategies and programs. Demonstrated ability to plan, monitor and manage workloads and staff allocations, including rostering, to ensure equitable, efficient and effective service delivery across a geographically dispersed frontline environment. Experience working in complex, high volume service delivery environments, with the capacity to adapt to change and support evolving and digital service delivery models. Experience working within legal industry and/or Courts highly desirable. Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close: Wednesday, 14 January 2025 at 11:59pm AEDT. For more information about the role or what it's like to work for DCJ, please contact the hiring manager Domonique Elder at ***************@justice.nsw.gov.au If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at **********@dcj.nsw.gov.au Please note: Lois will be unavailable from 23 December 2025 to 11 January 2026. For enquiries during this period, please contact the hiring manager. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. 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