Technical Account Manager

vor 2 Wochen


Perth, Österreich ForgeRock Vollzeit
As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

You will:

Provide clients with technical architecture recommendations and best practices for Ping solutions based on their identity and security needs

Facilitate visibility into company’s product roadmap to help educate and engage customers

Assist with over-the-shoulder configuration help on features and flows

Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer

Provide customers with ad-hoc training to help build the skills in the 'most needed' areas

Engage in the escalation and priority of support tickets created by clients in the program as needed

Provide product demonstrations of Ping technologies

Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved

Provide feedback to Product Management for future products or enhancements based on trends and requirements

Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products

Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

You have:

Understanding of Java and knowledge of web technologies is a must

Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

Strong verbal and written communication skills

Strong organizational skills

Experience with SFDC or equivalent CRM systems

Ability to manage proactive and reactive tasks effectively

Proven track record in managing relationships with large enterprise clients

Experience with Identity Management, Access Management or Federation

You have an advantage if:

Experience with Ping Identity solutions and APIs

Experience with Windows and Linux operating systems

General networking knowledge of protocols like HTTP/S, TCP/IP

General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus

Bachelor’s Degree in Computer Science or equivalent experience

#J-18808-Ljbffr

  • Perth, Österreich Wiz, Inc. Vollzeit

    SummaryAs a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.Technical expertise and strong customer-facing skills...


  • Perth, Österreich National Oilwell Varco Vollzeit

    ReedHycalog offers a comprehensive portfolio of BHA components with the latest drilling and evaluation innovations to help optimize the drilling process. Specialising in drill bits, borehole enlargement solutions, wellbore conditioning tools and region-specific coring services that enhance performance across a wide range of applications, our goal is to...


  • Perth, Österreich Rationalz Pty Vollzeit

    Technical Product Manager JDLocation: Perth, WABachelor's degree in computer sciences, software engineering, technology management, business management, or similar.Min 15 years in IT industry with 5-7 years of experience in technical product management, ability to drive multiple projects, customer facing roles.Advanced knowledge of the full life-cycle of...

  • Account Manager

    Vor 6 Tagen


    Perth, Österreich DMCG Global Vollzeit

    Our client is the leading creative advertising agency in their home state. They've recently expanded into the Perth market to continue their growth and are on the hunt for an account manager, with prior experience in the Perth market to hit the ground running, managing some exciting accounts.The RoleAs an Account Manager you will build & develop lasting...


  • Perth, Österreich Rationalz Pty Vollzeit

    Technical Product Manager JDLocation: Perth, WABachelor's degree in computer sciences, software engineering, technology management, business management, or similar.Min 15 years in IT industry with 5-7 years of experience in technical product management, ability to drive multiple projects, customer facing roles.Advanced knowledge of the full life-cycle of...

  • Technical Manager

    vor 3 Wochen


    Perth, Österreich Austcorp Executive Recruitment PTY Ltd Vollzeit

    Austcorp Executive are partnering with a Western Australian owned company who specialize in the build and maintenance of electric motors.Off the back of a successful year this company is looking to bring on board aTechnical Manager to lead a team of workshop personnel and show support on technical queries regarding electric motors.The key duties of...

  • Technical Manager

    vor 3 Wochen


    Perth, Österreich Austcorp Executive Recruitment PTY Ltd Vollzeit

    Austcorp Executive are partnering with a Western Australian owned company who specialize in the build and maintenance of electric motors.Off the back of a successful year this company is looking to bring on board a Technical Managerto lead a team of workshop personnel and show support on technical queries regarding electric motors.The key duties of the...


  • Perth, Österreich Everything Vollzeit

    You are here :Home Jobs Senior Account Manager Jobs In Crows Nest AustraliaSenior Account Manager Jobs in Crows Nest, AustraliaYou are here :Home Jobs Senior Account Manager Jobs In Crows Nest AustraliaSenior Account Manager Jobs in Crows Nest, AustraliaAre you an experienced and established Digital Account Manager looking for a step up, with strong...


  • Perth, Österreich Hubstaff Vollzeit

    Ubique Digital Solutions is a dynamic digital agency committed to delivering tailored marketing solutions. We specialize in leveraging HubSpot's powerful capabilities to enhance our clients' marketing, sales, and service processes. We are seeking a Senior HubSpot Account Manager to join our team, focusing on nurturing client relationships and driving success...


  • Perth, Österreich Business in Heels International Pty Vollzeit

    Principal Technical Product Manager - SecurityThe most difficult thing is the decision to act, the rest is merely tenacity.Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can...


  • Perth, Österreich Atlassian Vollzeit

    Principal Technical Product Manager - SecurityEngineering | Sydney, Australia | Remote, Remote | Brisbane, Australia | Auckland, New Zealand | Full-TimeAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other...


  • Perth, Österreich MyPass Global, MyPass Inc Vollzeit

    MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...


  • Perth, Österreich Smartsheet Inc Vollzeit

    Smartsheet is looking for aSeniorChannel Account Managerfor the Asia Pacific region. The primary focus will be in Australia & New Zealand but might cover Asia Pacific as per our growing needs. You will be a quota-carrying, revenue-producing rep that recruits, onboards, and manages relationships with a defined portfolio of partners. You will manage selective...


  • Perth, Österreich Gaming Labs International Vollzeit

    While providing integrity to the casino and gambling industry for over 33 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while utilizing your skills to support a fast-paced, collaborative team.We are looking for a Senior Technical Managerto support the Engineering team.Who We Are…With...


  • Perth, Österreich NRI Australia & New Zealand Vollzeit

    Canberra - Account Director Managed servicesCurrently employing over 2,500 staff domestically across Australia and New Zealand. NRI Australia Limited is a leading IT business solutions provider, offering IT management and consulting services, cloud solutions, business intelligence & big data and analytics and thought leadership. These services deliver...

  • Accounts Payable

    vor 3 Wochen


    Perth, Österreich Airswift Vollzeit

    LocationPerth, Western Australia, AustraliaJob TypeContractDate AddedMarch 15, 2024Accounts Payable Analyst – Perth, WAWoodsideis looking for Accounts Payable to work on12 months contractassignment inPerth, WA.The position is a key member of the Accounts Payable team as a focal point delivering accounts payable services and guidance to the business. The...

  • Accounts Payable

    vor 4 Wochen


    Perth, Österreich Airswift Vollzeit

    Location Perth, Western Australia, Australia Job Type Contract Date Added March 15, 2024 Accounts Payable Analyst – Perth, WA Woodside is looking for Accounts Payable to work on 12 months contract assignment in Perth, WA. The position is a key member of the Accounts Payable team as a focal point delivering accounts payable services and...


  • Perth, Österreich Kering Vollzeit

    If you are a Dream-maker, this is the place for you.Together, we’ll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.Role Mission:The Lead Technical Product Manager defines, develops and owns the digital platform services product vision and strategy. He/she creates and...


  • Perth, Österreich RSM Australia Vollzeit

    Accounts Payable SupervisorJob no: 494159Work type: Full timeLocation: PerthCategories: Corporate FinanceKey Responsibilities:Manage the day-to-day work flow of the Accounts Payable team, actively participating in AP processing to support the team's workload.Directs staff in order to complete month end activities to agreed standards and within agreed...

  • Accounts Administrator

    vor 2 Wochen


    Perth, Österreich NES Fircroft Vollzeit

    NES Fircroft are currently working with an Oil & Gas Service& Manufacturing companyseeking an Accounting Administrator to join their team in Wangara (Perth, WA).Job Title: Accounting Administrator (Accounts Receivable) Length of contract: Initial 3 month contract Location: WangaraHours: 8 hour days Roster: Mon – Fri Start Date: ASAP Pay rate: In line with...