Senior Developer Success Engineer

Senior Developer Success Engineer - Australia Sydney or Melbourne, Australia Summary Senior Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments, troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience. What You'll Do Work with cloud-native, highly scalable infrastructures spanning AWS, GCP, Kubernetes, and microservices. Develop deep expertise in container orchestration, networking, and observability with real-world customer use cases. Engage with our tech stack (Go, Python, Java) to build infrastructure automation, resilience engineering, and performance tuning. Be a passionate problem solver: tackle scalability, reliability, and troubleshooting challenges in distributed systems; debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale. Independently drive technical solutions once ramped up, with mentorship available from seasoned engineers to support you along the way. Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability. Influence platform improvements by enhancing observability tooling and developing self-service infrastructure solutions that simplify troubleshooting (e.g., diagnostic tools). Serve as a bridge between developers and infrastructure to keep reliability, performance, and developer experience as top priorities as Temporal scales. What You'll Bring 6+ years of experience as a developer, preferably fluent in Python, Java, Golang, or TypeScript. Experience deploying and managing medium to large-scale architectures (e.g., Kubernetes or Docker). Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues. Minimum of one year experience in a customer-facing role. Passion for helping others regardless of who they are or how they act. Experience working with or as part of remote teams. Strong written and verbal communication skills. Ability to understand first, lead with data, and rely on facts. Nice to Have Previous experience in customer-facing positions such as a professional services consultant, solutions architect, or customer engineer. Experience with security certificate management and implementation. Ability to translate use cases into Temporal design decisions and architecture best practices. Compensation The estimated pay range for this role is AUD$165,000 - AUD$200,000. Eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation where applicable. Offers consider factors such as prior experience, knowledge, expertise, skillset, location, and interview performance. Employee benefits and perks below are for full-time employees; part-time or temporary positions are excluded. Unlimited PTO, 12 holidays + 2 floating holidays 100% premiums coverage for medical, dental, and vision AD&D, long-term & short-term disability, and life insurance (standard & supplemental available) Empower 401K Plan Additional perks for learning & development, lifestyle spending, in-home office setup, professional memberships, WFH meals, internet stipend, and more International Benefits PTO and benefits outside the United States vary by country; Temporal offers international perks including learning & career development, a lifestyle spending account, in-home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness. $3,600 / Year Work from Home Meals $1,200 / Year Lifestyle Spending Account $1,000 / Year In-Home Office Setup (in addition to Temporal issued equipment) $500 / Year Professional Memberships $74 / Month Internet reimbursement Calm App subscription for mental health & wellness Equal Opportunity Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided on qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. If you need a reasonable accommodation, please let your Recruiter know. #J-18808-Ljbffr