POS Systems Analyst

Signature Hospitality Group – Southbank VIC At Signature Hospitality Group, we’re home to some of Australia’s most iconic food, drink, and good‑times destinations. From packed‑out sports bars to clinking cocktails and game‑day celebrations, our venues are built for connection and centred around guest obsession. We’re the team behind The Sporting Globe, TGI Fridays, and Varsity, with 50+ locations (and growing) across Australia. As we continue to go far and go together, we’re seeking a POS Systems Analyst to support, maintain, and elevate the Bepoz Point of Sale ecosystem that powers our national venue network. How will you play to win? This role blends technical support, configuration expertise, menu and promotions delivery, and stakeholder collaboration. You’ll ensure our POS systems run smoothly, remain well‑documented, and evolve in line with venue and operational needs. You’ll work closely with Technology, Operations, Marketing, and Franchise Partners to improve reliability, uplift user experience, and keep everything running seamlessly across our brands. What You’ll Be Doing Service and Operations Provide day‑to‑day support for the Bepoz POS platform across all venues. Act as an escalation point for the Support Office and venue teams. Troubleshoot technical and configuration issues, including menus, pricing, terminals, promotions, vouchers, modifiers, KDS routing and printing. Manage vendor relationships, including Bepoz and Oolio, ensuring clear ownership and timely resolution. Maintain oversight of all POS tickets, ensuring updates and communication are consistent and timely. Keep POS documentation up to date — workflows, configuration notes, playbooks, menu build guides and more. Deliver training for Support Office teams and support venue training content when required. Identify recurring issues, support root‑cause analysis, and recommend long‑term improvements. Support reporting needs, including voucher investigations, sales queries and Finance/Operations reconciliation tasks. Travel to venues (interstate and within VIC) for support, projects, training and go‑lives as required. Promotions, Pricing and Menu Events Lead POS configuration for menu updates, price changes and seasonal events. Work with Marketing and Operations to capture promotion requirements and offer structures. Present practical configuration options that balance guest experience, operational flow and system rules. Build, test and deploy promotions, ensuring routing, pricing, tax, voucher logic and reporting are accurate. Coordinate timelines across departments to ensure smooth, well‑communicated go‑lives. Validate changes through structured testing, venue feedback, and post‑deployment checks. Projects and Enhancements Support new venue openings, refurbishments and POS‑related project work. Assist with UAT, commissioning, testing and go‑lives for POS updates and integrations. Work with internal teams and vendors to deploy a consistent configuration across brands. Assist in reviewing technical requirements, system dependencies and change impacts. Innovation and System Improvement Stay up to date with Bepoz capabilities and broader POS industry trends. Identify opportunities to streamline workflows and reduce manual effort. Support small system enhancements and contribute to wider technology initiatives involving integrations, data flows and future platforms. What You’ll Bring Experience supporting POS systems in hospitality or multi‑venue environments. Strong troubleshooting capability and understanding of POS workflows, configuration and operational use. Ability to translate business requirements into accurate POS configuration outcomes. Experience working with pricing, promotions, menu structures and discount logic. Ability to engage cross‑functional teams (Marketing, Operations, Technology) and manage competing priorities. Strong documentation and training skills. Excellent written and verbal communication skills. Current driver’s licence and reliable transport (essential for venue travel). Flexibility to occasionally work after hours or weekends during major deployments, promotions or go‑lives (not a regular occurrence). Why Join Us? Work with national and international hospitality brands including The Sporting Globe, TGI Fridays and Varsity. Be at the heart of major menu launches, digital innovations and operational improvements. Influence how our venues operate through technology, data and system design. Competitive salary package with great company perks. A supportive, collaborative Support Office team that celebrates wins together. Ready to Raise the Bar? If you’re an IT Systems Analyst who thrives on problem‑solving, delivering high‑quality outcomes and supporting fast‑paced hospitality operations, we’d love to meet you. #J-18808-Ljbffr