Ground Handling Operations Director
Vor 7 Tagen
Job DescriptionReporting to the VP Itinerary Planning & Destination Experiences, The Ground Handling Manager duties will be :Set up ground operation section within the Itinerary and Destination Experiences DepartmentDevelop pre/post packages, Transfer programs, Seamless luggage handling with local TO, Global Suppliers and interface with the concierge teamDevelop Transfer program for all guests in turnaround ports as well as during the different brand eventsSet up of embarkation and disembarkation process in turnaround terminals and ensure terminal operations in accordance with high quality service and corporate brand identity.Guidance and support to the Ground Handling team to ensure terminal operations are running smooth and identifying areas of improvementAssesment Ports and terminals worldwide to make sure embarkation /debarkation operations are feasible in new destinations for itinerary design purposes.Negotiate and establish partnerships with local suppliers to ensure a comprehensive and high-end offering to clients, including comparative study and analysis of offers, optimize P&L with emphasis on the quality of the proposed experiences.Coordinate of all stages of the process working closely with sales, marketing, onboard teams, and various service providers involved in delivering experiences.Manage the budgetEnsure full data set up in the reservation and onboard systems.Monitoring of competitors and the travel industry in general to position and differentiate our Ground Handling product
QualificationsTypical Background:Bachelor’s degree.5-10 years’ experience in a similar job in cruise or yachting industry; preference luxury cruise industry.Knowledge (technical skills)Excellent knowledge of the luxury cruise/ground handling/yachting sector.Proven knowledge of logistical and operational processes of moving guests.Proficient in Excel and financial analysis.Excellent skills in French and English (spoken and written).Skills (professional practices):Analysis & synthesis.Organisationnel talent.Ability to manage multiple tasks/projects simultaneously.Management a small team of direct reports.Adaptability to change, stress resistant, problemsolving.Must be able to prioritize projects and activities and set timelines to achieve. goals quickly.Attributes (expected behaviors):Organization, rigor.Teamwork, autonomy, customer centricity.Curiosity, alertness to innovations in the tourism sector.Ability to travel frequently.
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