Head of Account Management

Compensation: Competitive base salary ($200K–$250K OTE) + equity + comprehensive benefits At Martian Logic , were revolutionizing HR with our intuitive HRIS SaaS platform that empowers companies to streamline talent management, compliance, payroll and employee engagement—all in one scalable, AI-powered solution. Backed by top-tier investment and trusted by thousands of growing organizations, were on a mission to make HR human again. As we scale, were building a world-class Account Management team to drive retention, expansion, and delight. The Role: Were seeking a visionary Head of Account Management to lead our AM team and own the post-sale customer lifecycle. You'll report directly to the CEO and partner with Customer Success, Product, and Sales to turn satisfied customers into raving fans and revenue engines. This is a high-impact leadership role where you'll shape strategy, mentor top talent, and deliver outsized results in a fast-paced, collaborative environment. Key Responsibilities: Team Leadership & Development: Build, coach, and scale a high-performing AM team through hiring, onboarding, and performance management. Foster a culture of accountability, innovation, and customer obsession. Strategic Account Oversight: Own net revenue retention targets, expansion pipeline, and churn reduction. Dive deep into key accounts to uncover upsell opportunities and mitigate risks. Process Playbook Mastery: Design and iterate on scalable AM playbooks for QBRs, renewals, expansions, and health scoring. Leverage customer insights tools to drive data-informed decisions. Cross-Functional Collaboration: Partner with Sales for seamless handoffs, Product for roadmap feedback from customer insights, and Marketing for case studies and advocacy programs. Performance Metrics Reporting: Track and optimize KPIs including ARR expansion, CSAT/NPS, and AM quota attainment. Present quarterly business reviews to executive leadership. Innovation Driver: Champion AI/ML integrations for proactive account health and personalized customer journeys, staying ahead of HRIS trends. What Were Looking For: Proven Track Record: 10 years in SaaS account management, with 5 years in leadership roles at high-growth tech companies, ideally HR/Business Operations related SaaS. Experience scaling AM teams and hitting multi-million dollar expansion goals. Strategic Mindset : Deep expertise in customer lifecycle management, with a bias for action and data-driven storytelling. You've turned around underperforming books and built expansion engines from scratch. HRIS Domain Knowledge: Passion for HR challenges; payroll & benefits complexity, onboarding, compliance and people data. Bonus: Experience with mid-market (50–500 employees) customers is ideal. Leadership DNA: Exceptional coach who attracts and retains A-players. Strong communicator with empathy for customer pain points and the grit to navigate tough renewals. Tech Savvy: Proficient in CRM/CS tools and analytics. Comfortable with AI tools for predictive churn modeling. Cultural Fit: Thrives in ambiguity, values transparency, and brings humor to high-stakes meetings. You're collaborative, resilient, and obsessed with making customers successful. Why Join Us? Impact at Scale: Shape the future of our $100M+ ARR trajectory and directly influence product evolution based on real customer wins. Growth Opportunities: Advance your career with a rapidly expanding SaaS company with opportunities for learning, upskilling and clear paths to senior-level management roles. Industry Leading Remuneration: OTE circa $200,000-$250,000. Uncapped commissions and company share options Fantastic team culture: we are supportive, tech-savvy, subject matter experts, and we have a continuous improvement work environment/mindset You will have a key seat at the table: your ideas and feedback will be instrumental in important roadmap discussions, you’ll be a key contributor to the company’s growth strategy, whilst gaining invaluable consultative skills across multiple domains Employee benefits: a contribution to your gym membership, corporate team sports days (Volleyball and Tennis), lively office close to line, fresh fruit delivered to office, professional development program. If you believe you'd be a great fit for this role, get involved and join us on our cosmic growth journey. Apply today #J-18808-Ljbffr