Head of Account Management

Compensation: Competitive base salary ($200K–$250K OTE) + equity + comprehensive benefits Company Overview At Martian Logic , we are revolutionizing HR with our intuitive HRIS SaaS platform that empowers companies to streamline talent management, compliance, payroll, and employee engagement—all in one scalable, AI‑powered solution. Backed by top‑tier investment and trusted by thousands of growing organizations, we are on a mission to make HR human again. As we scale, we are building a world‑class Account Management team to drive retention, expansion, and delight. The Role The Role: We’re seeking a visionary Head of Account Management to lead our AM team and own the post‑sale customer lifecycle. You’ll report directly to the CEO and partner with Customer Success, Product, and Sales to turn satisfied customers into raving fans and revenue engines. This is a high‑impact leadership role where you’ll shape strategy, mentor top talent, and deliver outsized results in a fast‑paced, collaborative environment. Key Responsibilities Team Leadership & Development: Build, coach, and scale a high‑performing AM team through hiring, onboarding, and performance management. Foster a culture of accountability, innovation, and customer obsession. Strategic Account Oversight: Own net revenue retention targets, expansion pipeline, and churn reduction. Dive deep into key accounts to uncover upsell opportunities and mitigate risks. Process Playbook Mastery: Design and iterate on scalable AM playbooks for QBRs, renewals, expansions, and health scoring. Leverage customer insights tools to drive data‑informed decisions. Cross‑Functional Collaboration: Partner with Sales for seamless handoffs, Product for roadmap feedback from customer insights, and Marketing for case studies and advocacy programs. Performance Metrics Reporting: Track and optimize KPIs including ARR expansion, CSAT/NPS, and AM quota attainment. Present quarterly business reviews to executive leadership. Innovation Driver: Champion AI/ML integrations for proactive account health and personalized customer journeys, staying ahead of HRIS trends. What We’re Looking For Proven Track Record: 10 years in SaaS account management, with 5 years in leadership roles at high‑growth tech companies, ideally HR/Business Operations related SaaS. Experience scaling AM teams and hitting multi‑million dollar expansion goals. Strategic Mindset: Deep expertise in customer lifecycle management, with a bias for action and data‑driven storytelling. You’ve turned around underperforming books and built expansion engines from scratch. HRIS Domain Knowledge: Passion for HR challenges; payroll & benefits complexity, onboarding, compliance, and people data. Bonus: Experience with mid‑market (50–500 employees) customers is ideal. Leadership DNA: Exceptional coach who attracts and retains A‑players. Strong communicator with empathy for customer pain points and the grit to navigate tough renewals. Tech Savvy: Proficient in CRM/CS tools and analytics. Comfortable with AI tools for predictive churn modeling. Cultural Fit: Thrives in ambiguity, values transparency, and brings humor to high‑stakes meetings. You’re collaborative, resilient, and obsessed with making customers successful. Why Join Us? Impact at Scale: Shape the future of our $100M+ ARR trajectory and directly influence product evolution based on real customer wins. Growth Opportunities: Advance your career with a rapidly expanding SaaS company with opportunities for learning, upskilling and clear paths to senior‑level management roles. Industry Leading Remuneration: OTE circa $200,000–$250,000 with uncapped commissions and company share options. Fantastic team culture: We are supportive, tech‑savvy, subject matter experts, and we have a continuous improvement work environment/mindset. Key Seat at the Table: Your ideas and feedback will be instrumental in important roadmap discussions. You’ll be a key contributor to the company’s growth strategy and gain invaluable consultative skills across multiple domains. Employee Benefits: Gym membership contribution, corporate team sports days (Volleyball and Tennis), fresh fruit delivered to office, professional development program, and more. If you believe you’d be a great fit for this role, get involved and join us on our cosmic growth journey. Apply today #J-18808-Ljbffr