Senior Cloud Engineer, Contact Centre Platforms

Create your best future and join Westpac a Senior Cloud Engineer, Contact Centre Platforms. What’s the role? The Senior Engineer, Contact Centre Platforms role is responsible for providing expert services and knowledge in relation to designing, engineering, and implementing critical contact centre platforms and application services within a cloud-native environment. This role will be focused on utilising critical skills in DevOps, AWS Cloud and Code development to support a large-scale re-platforming program moving from an on-premises platform to a cloud native, contact centre as a service. You will be augmented with a team of Contact Centre specialists to help augment and uplift your skillset. The main responsibilities of the role are: Solution Planning, Design and Architecture Assurance: Validate technical detailed designs and ensure alignment with platform standards, existing architecture, best practices, and business requirements. Contribute to planning, ensuring management of timeline, risk, and dependencies. Build and Configuration: Develop, configure, and integrate components, ensuring scalability, security, and compliance. DevOps and CI/CD Enablement: Contribute to automated pipelines, deployment processes, and operational readiness. Configuration and Code Quality: Develop and review code and configurations, ensuring compliance with security, performance, and maintainability standards. Testing and Quality Assurance: Assist functional, performance, and security testing, validating end-to-end workflows before deployment. Assist in developing automated testing capabilities into change and operational processes. Implementation and Deployment: Assist production rollout, manage CI/CD pipelines, and ensure smooth cutover to the new platform. Operational Transition and Handover: Prepare support documentation, train operations teams, and ensure readiness for ongoing maintenance and incident management. Continuous Improvement and Governance: Monitor platform performance, drive enhancements, and maintain adherence to engineering and compliance standards. Upskilling: Stay current with emerging domain technologies and contribute to knowledge sharing within the team. What do I need? Must have strong working knowledge in a range of AWS services, including serverless compute, database, networking, security, and governance. Experience in AWS architecture styles, design principles, cloud design patterns, security and compliance automation, automated provisioning, and deployments. Must have the ability to design and manage CI/CD pipelines, automate deployments, and implement Infrastructure as Code using tools like Jenkins and HashiCorp Terraform. Familiarity with secure configuration management and compliance reporting is essential. Should have developmental experience in one or more scripting languages (Terraform, JSON, Python, NodeJS, etc.). Should have real world, hands‑on experience with deploying Amazon Connect into a large‑scale organisation. Should have Contact Centre domain experience in a design & engineering technical role, working in a large scale and complex IT environment. Understanding of open standard IP voice protocols such as SIP, SDP, RTP, WebRTC. Sound understanding of horizontal technology domains such as security, networks, and infrastructure platforms. Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website. #LI-Hybrid. #J-18808-Ljbffr