Fleet & Procurement Specialist

We have an exciting opportunity for an experienced and proactive Fleet & Procurement Specialist to support NTI’s Fleet, Replacement Vehicle and Claims Procurement programs and help deliver outstanding customer outcomes. Reporting to the National Risk & Procurement Manager , this role gives you the opportunity to: Lead Key Procurement Processes - Manage the end-to-end procurement of NTI Fleet vehicles and replacement vehicles for NTI policyholders. Influence Customer Experience - Ensure NTI’s claims procurement processes meet service level expectations, regulatory requirements and deliver high-quality outcomes for our customers. Drive Improvement - Identify opportunities for uplifting processes, support the development of procurement strategies and implement initiatives that enhance our customer experience. Build Strong Stakeholder Relationships - Work closely with service providers, dealers, manufacturers and internal teams to support performance, address issues and maintain collaborative partnerships. Lead with Precision - Provide expertise as an escalation point for procurement issues and contribute to strategic reviews, reporting and supplier performance management. Key Responsibilities: Leading procurement for NTI fleet vehicles and NTI customer replacement vehicles. Managing the claims procurement process in line with SLAs, compliance obligations and regulatory expectations. Coordinating supplier performance reviews, trend analysis and relationship management. Investigating procurement queries and recommending solutions. Maintaining and enhancing procurement procedures, guidelines and processes. Capturing, analysing and reporting procurement data including monthly reporting and trend analysis. Conducting audits, case reviews and communicating outcomes. Building strong, effective relationships with service providers and internal stakeholders. Implementing procurement strategic initiatives and business plan actions. Maintaining accurate data, resolving anomalies and managing invoice reviews and approvals. What we’ll love about you: You will be an energetic, detail-focused procurement professional who values strong relationships, efficient processes and exceptional customer service. You will ideally have: 1 - 2 years’ procurement experience (essential). 1 - 2 years’ fleet purchasing or vehicle procurement experience (essential). Intermediate Microsoft Office capability (essential). Customer service experience (2–3 years) across both phone and face-to-face interactions. Technical supply chain experience (desired). Knowledge of heavy vehicles or the transport industry (desired). Strong organisational skills, accuracy and analytical problem-solving. Proven relationship building skills, In a commercial environment (desired). Excellent communication, negotiation and conflict-resolution skills. Ability to work autonomously with a strong work ethic and supportive team attitude. What to expect when you’re part of the NTI family: At NTI, we’re committed to providing an environment where our people feel valued, supported and empowered to be their best. We are dedicated to being a Best Employer of the Best People, and as such, we offer: A genuine commitment to your development, career growth and ongoing study Competitive annual incentive program Up to 50% discount on a large range of personal insurance products Access to discounts with over 350 retailers across Australia The ability to apply for flexible working arrangements Ready to apply? We can’t wait to read your application You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the process. These steps help us get to know you better — and help you get to know us. #J-18808-Ljbffr