Customer Service Specialist
Vor 3 Tagen
Customer Service Specialist - B2B Key Accounts (Retail) Senior B2B Customer Service Specialist - Wholesale Key Accounts Sydney - hybrid 4 days on-site, 1 day WFH $70K - $80k + super This is a senior customer operations role with a B Corp, purpose-led business supplying hospitality, QSR and retail customers at scale. It’s B2B, high-volume, and sometimes messy. That’s the job. You’re here to keep key wholesale accounts running smoothly, spot issues early, and fix problems properly when they land. This is not account management. You’re not selling. You’re the senior service lead who makes sure priority customers get reliable, proactive, no-drama support. What you’ll be doing Own the service and operational performance of a portfolio of medium-tier wholesale accounts. Be the go-to CX contact for those customers – consistent service, proactive communication, no surprises. Track orders end to end, from placement through fulfilment and delivery. Get ahead of stock risks, delays, backorders, restrictions and operational changes, and tell customers early. Run escalations when things go wrong, pulling in supply chain, warehouse, IT/NetSuite and sales to get it sorted. Dig into root causes and help stop repeat issues, not just patch them up. Keep CRM and NetSuite records accurate so everyone has visibility. Use Excel a lot, especially for pricing support, order analysis and account insights. Join occasional QBR-style calls with account managers for larger accounts, focused on follow-up and operations. Support the wider CX team by guiding CSEs on tougher account issues and best practice. What they’re looking for 3+ years in senior customer service, account support or customer operations in a B2B, wholesale, or high-volume order environment. Comfortable owning a portfolio of accounts and being accountable for service outcomes. Strong escalation and problem-solving skills – calm, clear, and persistent. Confident working across teams and getting results from ops, supply chain, warehouse, IT and sales. Advanced Excel skills – pivots, lookups, pricing sheets, data cleaning, the lot. Solid ERP and CRM experience – NetSuite is a big plus. Detail-obsessed with data and follow-through. Resilient and practical – can handle the grind without taking it personally. Values fit for a purpose-led, sustainability-focused business. Why this is a good move It’s a proper step up from standard CS – you own outcomes, not just tickets. You’ll work with meaningful B2B customers who rely on you to keep them trading. The business pays well for CS because they need people who can handle real operational pressure. Clear pathway into team lead roles as the CX structure grows. If you want a senior B2B service role where you’re trusted to run a portfolio, fix what matters, and improve how things work, please apply #J-18808-Ljbffr
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Category Specialist
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitCategory Specialist – Professional Services Category Join to apply for the Category Specialist – Professional Services Category role at NSW Department of Customer Service . Pay Range Base pay: A$129,464.00/yr – A$142,665.00/yr. This role is classified at DCS Grade 9/10 with a base salary of $129,464 – $142,665 plus superannuation and leave loading....
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Customer Service Specialist
Vor 3 Tagen
Council of the City of Sydney, Österreich Stan. VollzeitCustomer Service Specialist At Stan, we are pioneering the future of television with Australia’s most loved entertainment – whether it’s our critically acclaimed and multi‑award‑winning Stan Originals, exclusive Hollywood studio productions, iconic TV series, kids’ entertainment and now the home of UEFA Champions League, Rugby and Wimbledon –...
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Customer Service Specialist
vor 4 Wochen
Council of the City of Sydney, Österreich Great Southern Bank VollzeitCustomer Service Specialist We are looking for a dedicated Customer Service Specialist to join our team at Great Southern Bank in Castle Hill. In this role you will be the frontline contact for our customers, providing support and guidance for all of their retail banking needs. Responsibilities Help customers meet their financial goals through our range of...
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Customer Service Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Sirius. VollzeitCustomer Service Specialist Location: Botany, NSW Start: Immediate About the Role We’re seeking a proactive and fast‑learning Customer Service Representative to support a busy building/trades environment. You will handle high volumes of incoming calls, liaise with tradespeople and builders, coordinate job information, and provide general customer and...
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Customer Service Technical Specialist
vor 1 Tag
Council of the City of Sydney, Österreich Wolters Kluwer VollzeitJoin to apply for the Customer Service Technical Specialist role at Wolters Kluwer . Join our APAC regional team as a Customer Service Technical Specialist. You will be the first point of contact for our customers across Asia Pacific, addressing inquiries and offering solutions for basic technical issues, ensuring an exceptional customer service experience....
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Customer Service/ Settlement Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Davidson VollzeitCustomer Service / Settlement Specialist Davidson Base Pay Range A$30.00/hr - A$37.00/hr 12-Month Contract | Haymarket, Sydney | Attractive Hourly Rate Davidson is proudly partnering with a leading Australian financial services provider to recruit a Customer Service Specialist to join their Asset Finance Settlements team. This is a great opportunity to build...
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Customer Service Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitA leading service provider in New South Wales is seeking a Customer Service Representative to join their team in Revesby. The ideal candidate will have a passion for customer service and enjoy a collaborative work environment. Responsibilities include managing customer interactions through various channels and ensuring satisfaction. This role offers weekly...
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Driver Tester
vor 3 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitA government agency in New South Wales is seeking a Customer Service Representative-Driver Tester to provide exceptional service through driver license testing. The role requires an unrestricted driver licence and the ability to drive a manual vehicle. This part-time position offers a salary range of $84,734 - $89,050 pro-rata, with flexibility in operating...
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CUSTOMER SERVICE SPECIALIST II
Vor 5 Tagen
Council of the City of Sydney, Österreich TE Connectivity VollzeitCUSTOMER SERVICE SPECIALIST II Posting Start Date: 11/24/25 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview The role of the Customer Service Specialist is to provide prompt and accurate service and product information to...
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Customer Service Technical Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich Wolters Kluwer VollzeitJoin our APAC regional team as a Customer Service Technical Specialist. You will be the first point of contact of our customers across Asia Pacific, addressing customer inquiries and offering solutions for basic technical issues, ensuring an exceptional cusotomer service experience. This role is essential in initiating the support process and ensuring...
