Banking Consultant, Miranda

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to provide customers with a seamless banking experience, meeting each customer’s end‑to‑end financial needs and goals across transaction activities, needs‑based conversations and educating them on the financial solutions available, including digital solutions. You’ll have the knowledge required to complete customer transactions, engage in in‑depth needs‑based conversations, and fulfil products as per your accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but become strong advocates for ANZ. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Fixed Term (2 Years contract) Role Location: Westfield Shopping Centre, Level 1 Shops 1084‑1085, 600 Kingsway NSW 2228 Work Hours: Casual What will your day look like? Provide our customers with a seamless branch experience by meeting each customer’s end‑to‑end banking needs across transaction activities, needs‑based conversations and educating them on digital solutions. Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. Contribute to a significant uplift in customer engagement and advocacy, creating real customer value. Actively participate in and support bank programs and initiatives. Take responsibility to ‘know your customer’ from a risk perspective. Ensure compliance with ANZ and branch policies and procedures. What will you bring? Exceptional customer focus - retail experience is an advantage. Experience in being a user and promoter of technology – knowledge in using different digital channels is an advantage. Ability to multi‑task and be highly adaptable to change and ambiguity. Willingness to work in a collaborative team environment. Sound understanding of compliance. Excellent communication and interpersonal skills. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career. We have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. We celebrate diverse backgrounds, perspectives and life experiences. We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you’re a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number . Job Posting End Date: 27/11/ pm (Melbourne, Australia) #J-18808-Ljbffr