Service Desk Analyst
vor 3 Wochen
Service Desk Analyst (BBBH10187) Sydney CBD, Sydney, Australia Service Desk Analyst With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you’re part of the team, you’ll want to stay This is a fantastic opportunity for someone seeking a permanent position to start as soon as possible. The role is based in beautiful offices in the heart of Sydney’s CBD, just a short walk from all major train stations. About the role You’ll be the friendly face of IT support, delivering exceptional customer service while helping users with Level 1 and 2 technical issues. Working alongside a knowledgeable and supportive team at the tech bar, you’ll solve problems, share your expertise, and keep things running smoothly — all while growing your career in a dynamic, tech-driven environment. Key responsibilities Ensure all Helpdesk monitoring & testing processes are adhered to on a daily basis. Build productive relationships with Support groups & customers. Manage the Techbar walk-in service, providing a friendly and knowledgeable service to internal customers who drop in the techbar. Acquire & maintain knowledge of the systems & solutions to enable suitable troubleshooting, diagnosis & resolution of incidents as applicable. Participate in knowledge sharing by creating and updating knowledgebase articles. Continuously evaluate and identify opportunities to drive process improvements. Distribute escalated incidents & standard requests to support teams. Provide sufficient information within incidents & standard requests. Provide accurate informationsolutions to customer incidents & enquiries. Skills and Experience3> Proven track record with exceptional customer service performance Minimum of 3- 4 years' experience in a Technology support role. Experience with Microsoft Technologies - Windows 10, Active Directory, Office 365, Intune, Windows Server, Azure, Skype for Business, SCCM. Experience with the following technologies - Citrix, Networks, Cisco, Aruba, Polycom and meeting room technologies an advantage Exposure to high-end corporate environments Outstanding verbal communication and interpersonal skills Ability to liaise in a professional manner with relevant stakeholders Demonstrated ability to use initiative, work autonomously and assume full responsibility for completion of tasks Effective time management skills and the ability to organise and prioritise tasks to meet deadlines Experience managing and supporting Audio Visual technologies in high profile events, presentations and meetings is required Benefit and culture Flexible working environment Fantastic culture; friendly, supportive team Ongoing training and opportunities to grow your career Immediate start 5 Extra annual leave days a year Name: Please include your first and last name. Email: @ Phone: Please include your country code. CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. #J-18808-Ljbffr
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Service Desk Analyst
vor 7 Stunden
Council of the City of Sydney, Österreich Careers at Council VollzeitJoin to apply for the Service Desk Analyst role at Careers at Council . Full-time, Permanent. 35-hour working week with hybrid flexibility. Health program including flu vaccinations, skin checks and wellbeing leave. Ample free parking. Modern building with latest technology. Professional career development support. SALARY: $91,272-$104,567 p.a. + Super. Work...
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IT Service Desk
vor 1 Woche
Council of the City of Sydney, Österreich Uniting VollzeitIT Service Desk Analyst – Parramatta CBD Fixed-Term Contract – 6 months Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD. This 6‑month fixed‑term position, with the possibility of extension, will provide first‑line IT support to all Uniting staff, ensuring efficient and reliable technology...
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich IPH Limited VollzeitIPH Limited currently have a full time, permanent opportunity for a Service Desk Analyst, to join our Australia New Zealand Information Technology team of experts. The Service Desk Analyst acts as the first point of contact for all application and hardware IT incidents, request and enquiries for internal staff. The scope of work includes answering help desk...
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Anglicare VollzeitService Desk Analyst page is loaded## Service Desk Analystlocations: Anglicare Hub Macquarie Parkposted on: Posted Todaytime left to apply: End Date: November 23, 2025 (9 days left to apply)job requisition id: JR5143**Transform lives, every single day**At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.We’re a...
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Hybrid IT Service Desk Analyst
vor 7 Stunden
Council of the City of Sydney, Österreich Careers at Council VollzeitA local government organization is seeking a full-time Service Desk Analyst to join their IT Service Delivery team. The role involves supporting IT matters in a collaborative environment, managing incidents, and providing excellent customer service. Candidates should have relevant qualifications in Information Technology and proven experience in service desk...
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Service Desk Analyst
vor 3 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Service Desk Analyst
Vor 2 Tagen
Council of the City of Sydney, Österreich Experis ManpowerGroup Sp. z o.o. VollzeitThe Service Desk Analyst provides support to end users across all systems and applications, including managing servers, networking, desktops and ensuring business continuity. Responsibilities Respond to and resolve end-user issues promptly, providing regular status updates on requests. Support the resolution of service disruptions Assist with the ongoing...
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Service Desk Analyst
Vor 4 Tagen
Council of the City of Sydney, Österreich Experis Australia VollzeitThis range is provided by Experis Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$70,000.00/yr - A$80,000.00/yr The Service Desk Analyst provides support to end users across all systems and applications, including managing servers, networking, desktops and ensuring business...
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Service Desk Analyst
Vor 2 Tagen
Council of the City of Sydney, Österreich Camden Council VollzeitEnjoy a 35-hour workingweek. Flexibility through Flexleave provisions and hybrid work arrangements. Healthprogramincluding free flu vaccinations, skin checks and health andwellbeing leave options. Ample free parking. Central location with amodern building with latest technology. Join an organisationcommitted to offering and supporting professional career...
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Hybrid Service Desk Analyst
Vor 2 Tagen
Council of the City of Sydney, Österreich Reserve Bank of Australia VollzeitA national banking institution is seeking a Service Desk Analyst for a 12-month fixed-term contract in Sydney. The position involves responding to service requests, troubleshooting issues, and working within a high-performing team focused on service excellence. Candidates should have 2-3 years of IT Service Desk experience and strong knowledge of Microsoft...
