Conference & Events Coordinator

Company Description About Novotel Surfers Paradise… Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise and our beautiful iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar as well as in-room dining. We offer a relaxed, family friendly atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates. #BELIMITLESS #workyourwayataccor #accor-careers-pacific Job Description In this integral role you will be reporting to the Director of Sales and Marketing, and supporting the sales team. You will be responsible for the efficient organisation and coordination of onsite conferences and events; from bookings through to delivery. Working alongside the team to help achieve sales targets in line with the annual Sales budget for the Hotel. Your duties will include, but will not be limited to: Meeting the needs of secured conference business from compilation of event order to after function follow up. Actively listening to clients to understand their needs. Assist the sales team with account management from initial client inquiry, negotiating, contract proposals and up selling Completing preparing proposals, invoicing, preparing event orders and a variety administration task to ensure the timely execution of all planned events. Effective time management to meet weekly deadlines Effective communication with various departments to ensure the event is executed effectively Execution of all services for bookings, keeping in line with budgets, incentives, and objectives Negotiate with 3rd party vendors to achieve the most favourable terms Coordinate event planning liaising between relevant departments to ensure that preparations for event have been made, dietary requests and updates on numbers provided. Acing quickly to resolve problems. Meeting clients on the day of their event. Evaluate special event’s success and submit reports to the Director of Sales and Marketing as requested. Assist the sales team in hosting site inspections and trade shows when required. Qualifications You’ll be successful in the role, because you have the ability to manage multiple events concurrently, exceptional communication and negotiation skills and strong MICE industry knowledge as well as: Passion and pride to create EPIC experiences Previous experience in a similar role - events / banquets operations a 200+ room Hotel or Resort environment preferred A high level of attention to detail and proficiency in all Microsoft Office programs. Excellent time management and communication skills (written and oral) A good working knowledge of the MICE industry on the Gold Coast A naturally friendly approach that easily builds rapport with clients, guests and colleagues Confidence to follow up to and ensure client expectations have been achieved from event inception to delivery and sharing feedback with the team. A high standard of personal presentation and communication Knowledge of Opera Cloud, Delphi FDC & Micros Symphony is desirable, however not essential A current RSA certificate or willing to obtain one Unlimited working rights for Australia Additional Information So, when will you be joining us? The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:• Ongoing career and professional development opportunities• A rewarding work environment• Global discounts on hotel accommodation & Food and Beverage What’s in it for you? Free staff meals during shift Exclusive colleague rates at Accor Hotels across the world in Food and Beverage and accommodation from day one A collaborative, vibrant culture Professional development opportunities ACCOR Career Milestone celebrations A reward and recognition program What are you waiting for? APPLY NOW #J-18808-Ljbffr