Liaison Officer

Talofa Embark on a journey where your passion meets purpose, and where your skills are the tools to transform lives. Become part of the Multicultural Australia Team dedicated to creating a brighter, more compassionate world. Apply now and be the catalyst for change in the humanitarian space About Multicultural Australia Multicultural Australia supports thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. Our compassionate, person-centred approach ensures that people from diverse backgrounds receive the support they need to thrive. About The Team Join Multicultural Australia and be part of a warm, supportive team helping Tuvaluan arrivals settle through the Falepili Mobility Pathway Program. At Multicultural Australia, we value diversity and inclusion, and this role embraces Tuvaluan principles of community, respect, and care—working together to create a sense of belonging and empowerment. We'll provide full training and ongoing professional development so you can thrive in this meaningful role. About The Role The Liaison Officer (LO) provides culturally responsive, client-centred case management and support to Tuvaluan visa holders under the Falepili Mobility Pathway. The position delivers holistic settlement services, from pre‑arrival through to program exit, across housing, health, education, employment, and community participation. As the primary contact for participants, the LO ensures service coordination, orientation delivery, and achievement of settlement outcomes in alignment with the Falepili framework and Multicultural Australia’s quality standards. This is a Fixed‑Term, Full‑Time role until 30 March 2026, based in Brisbane and Surroundings, ideal for someone passionate about community engagement and supporting clients from Tuvaluan background. Take advantage of not‑for‑profit salary packaging through RemServ to maximise your take‑home pay. Enjoy rewarding work where every day you make a meaningful difference in people’s lives Access free, confidential counselling and wellbeing support through Access EAP. Get involved in volunteering opportunities that let you give back to the community. Benefit from flexible public holiday substitution to suit your cultural or personal needs. What You’ll Be Doing: Deliver end‑to‑end case management for Tuvaluan participants from pre‑arrival to exit. Complete Pre‑Arrival Assessments and coordinate arrival logistics, including airport pickup and accommodation induction. Facilitate essential registrations (Centrelink, Medicare, banking) and deliver core settlement orientation sessions. Support access to education, language programs, training, and employment readiness activities. Assist participants with job search, referrals, and financial literacy to promote independence. Strengthen community connection through cultural, social, and wellbeing activities. Maintain accurate case notes, reporting, and ensure compliance with contractual and MA policy requirements. Work collaboratively with Cultural Heritage Officers, Liaison Officers, and SSACC teams to deliver integrated participant support. Qualifications and Skills Required: Possession of Certificate III or IV in Community Services, Settlement, or a related field, OR equivalent skills and experience gained through community or support work; AND minimum one (1) years’ experience in community services, settlement support, or working with CALD communities. Right to work in Australia Valid Queensland Driver’s Licence; Possession of, or willingness and eligibility to obtain a Blue Card Working with Children (Risk Management and Screening) Act 2000 and the Working with Children (Risk Management and Screening) Regulation 2020, and Possession of, or willingness to obtain Queensland National Police Check. Bicultural background with fluency in Tuvaluan and English; A strong understanding of Australian service systems (housing, health, education, employment); Ability to deliver trauma‑informed, client‑centred support. How to Apply: If this sounds like the right opportunity for you, apply today by: Submitting your application along with your current resume listing 2 referees and; A cover letter addressing the key selection criteria outlined above Applications close on 8 December 2025 . We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date. For any inquiries, please contact A/HSP Program Manager, Rosemary Nyale at (*********@mcaus.org.au) At Multicultural Australia, we pursue a workforce that is as diverse as our community – in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief – and reflects the communities we work in. We recognise diversity and inclusion as fundamental to our culture and are committed to providing a work environment in which everyone is included, treated fairly, and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations. #J-18808-Ljbffr