Customer Support Analyst – SaaS

A leading SaaS fintech company is seeking a Treasury Client Support Analyst in Sydney. The role involves providing Tier 1 support for treasury management software clients, troubleshooting technical issues, and collaborating with various teams. Ideal candidates have experience in technical customer service, a strong understanding of financial practices, and...

A leading SaaS supply chain software company is seeking a Service Desk Analyst – Application Support to provide top-tier service to clients. The role involves tracking customer issues, collaborating with teams globally, and ensuring resolution within SLA. Ideal candidates will have 2+ years of relevant experience, strong analytical skills, and proficiency...

A leading benefits solutions provider in Australia seeks a Customer Support Analyst for a 12-month contract. This role involves providing first-line support for Flare products, troubleshooting issues, and maintaining Help Centre content. Ideal candidates will have experience in customer support roles, proficiency with modern CRM tools like Zendesk, and...

A fast-growing Governance & Compliance SaaS business is seeking a detail-oriented Business Analyst to join their Implementation Team. The successful candidate will bridge the gap between customer needs and technical delivery, ensuring smooth deployments of their platform. Candidates should have over 3 years of experience, strong analytical skills, and...

Join to apply for the Application Support Analyst role at NSW Department of Customer Service Join to apply for the Application Support Analyst role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer...

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle...

A leading technology firm is looking for a Customer Support Analyst in Melbourne. This role involves providing first line support for various products, ensuring effective communication and resolution of issues. Ideal candidates will have experience in customer support with proficiency in tools like Zendesk. The company offers a flexible hybrid work...

A leading supply chain software company is seeking an experienced Service Desk Analyst – Application Support. This remote role, aimed at servicing clients from Perth, requires a strong focus on customer service and teamwork. Candidates should have a minimum of 2 years' experience in a SaaS environment, knowledge of service desk management tools, and solid...

A leading technology firm is seeking a Senior Business Analyst to join their team in Sydney. This role involves hands-on work across complex insurance platform implementations, requiring strong stakeholder management and experience in SaaS environments. The ideal candidate will have over 6 years as a Business Analyst, with a background in commercial or...

A leading financial services provider in Australia is seeking a Customer Support Generalist to provide software and technical support to customers globally. This role requires 3 to 4 years of relevant experience, preferably in a SAAS environment. The successful candidate will improve customer experiences, resolve issues, and manage support tickets while...