Customer Support Analyst – SaaS

A leading SaaS fintech company is seeking a Treasury Client Support Analyst in Sydney. The role involves providing Tier 1 support for treasury management software clients, troubleshooting technical issues, and collaborating with various teams. Ideal candidates have experience in technical customer service, a strong understanding of financial practices, and...

A leading SaaS supply chain software company is seeking a Service Desk Analyst – Application Support to provide top-tier service to clients. The role involves tracking customer issues, collaborating with teams globally, and ensuring resolution within SLA. Ideal candidates will have 2+ years of relevant experience, strong analytical skills, and proficiency...

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle...

A leading supply chain software company is seeking an experienced Service Desk Analyst – Application Support. This remote role, aimed at servicing clients from Perth, requires a strong focus on customer service and teamwork. Candidates should have a minimum of 2 years' experience in a SaaS environment, knowledge of service desk management tools, and solid...

A leading provider of advanced benefits solutions is seeking a Customer Support Analyst to deliver first line support across its products and apps. You will troubleshoot and resolve issues while working collaboratively with internal teams. Ideal candidates will have experience in customer support, proficiency with CRM tools, and strong communication skills....

A leading SaaS provider in Richmond is seeking a Customer Support Lead to transform the support function. This strategic, hands-on role involves leading the support team, building scalable systems for customer interaction, and acting as the voice of the customer. The ideal candidate has experience in B2B SaaS, a passion for customer experience, and strong...

A leading SaaS provider in Melbourne seeks a Senior Commercial Analyst to partner with revenue operations and customer teams. This role focuses on embedding data-driven insights into commercial decisions and supporting forecasting and performance tracking. The ideal candidate will have experience in FP&A or commercial finance, with strong analytical skills...

A leading benefits solutions provider in Australia seeks a Customer Support Analyst for a 12-month contract. This role involves providing first-line support for Flare products, troubleshooting issues, and maintaining Help Centre content. Ideal candidates will have experience in customer support roles, proficiency with modern CRM tools like Zendesk, and...

ABOUT THE ROLE We are looking for an experienced Business Analyst to support this growing Australian SaaS company based in Newcastle with a global presence. Based out of the Charlestown office, you will work with the internal technical team and support clients across Australia, the UK, NZ, the US and the Philippines to help deliver credit decisioning, loan...

A fast-growing Governance & Compliance SaaS business is seeking a detail-oriented Business Analyst to join their Implementation Team. The successful candidate will bridge the gap between customer needs and technical delivery, ensuring smooth deployments of their platform. Candidates should have over 3 years of experience, strong analytical skills, and...