Customer Service Coordinator
vor 2 Wochen
Customer Service Coordinator WesTrac Cat Canberra, Australian Capital Territory, Australia Location: Canberra, ACT, AU WesTrac is currently seeking a motivated and experienced Customer Service Coordinator to join our team in Canberra. As the Customer Coordinator, you will work closely with the Workshop Supervisor to ensure the smooth coordination of jobs from arrival on site through to completion and invoicing. Acting as the key point of contact for customers, you’ll support the progression of machine rebuilds or repairs by facilitating communication between the customer and the workshop team. Your role will focus on delivering a high‑quality customer experience, helping to build long‑term relationships through clear, proactive communication and practical, value‑driven solutions. You’ll assist in monitoring work in progress to ensure jobs are completed within agreed timeframes and scope, while also contributing to continuous improvement initiatives that enhance team performance and service delivery. This role will be Monday‑Friday, full‑time, at our office in Hume. Key Responsibilities Establish and maintain effective customer relationships, acting as the single point of contact for the customer Present and seek quote approvals with customers prior to the commencement of any work or variations to scope Provide repair and service solutions/options in consultation with the workshop and/or Sales team Communicate and inform customers regarding job progress and expected completion times / dates Liaise with other internal departments to ensure customer expectations are met and/or exceeded and internal cost allocations are approved Ensure all work orders are invoiced and processed, and disputed invoices are investigated and resolved Provide weekly reports to provide insight on outstanding WIP and accurately forecast month end sales Skills & Experience Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management Excellent communication skills – Interpersonal, written and verbal Intermediate computer literacy skills (including Microsoft Office and DBS) Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes Ability to work successfully within a team and autonomously Previous exposure to maintenance agreements, contracts and invoicing processes (desirable) Benefits Fitness Passport for the whole family Annual Remuneration and performance review Flexi‑Time Opt‑in Income protection with 24/7 coverage 12 weeks paid parental leave (primary carer) Online Learning Library to support your continued development Refer a friend programme – work alongside your mates and receive up to $3000 Purchased Leave programme Opportunities for growth and development Employee Wellness Programme Discounted private health insurance On‑boarding and welcome day at our head office in Newcastle Application If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on and reference job number 4805. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process. #J-18808-Ljbffr
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Customer Service
vor 2 Wochen
Canberra, Österreich WesTrac Cat VollzeitA leading service company in Canberra is seeking a motivated Customer Service Coordinator. The role involves coordinating jobs, delivering a high-quality customer experience, and building long-term relationships. The ideal candidate has strong customer service and communication skills, as well as the ability to manage workloads effectively. This full-time...
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Customer & Project Coordinator - Home Building
vor 2 Wochen
Canberra, Österreich NEX Building Group Pty Ltd VollzeitA leading residential home builder is hiring a Project Coordinator/Customer Service Coordinator to support customers through the preconstruction phase of their new homes. The ideal candidate will have experience in customer service and be able to manage multiple clients effectively. This organization offers various employee benefits, including discounts on...
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Customer Service Coordinator
vor 2 Wochen
Canberra, Österreich UniLodge Australia Pty VollzeitUniLodge @ ANU are expanding their Ursula Hall team! Please read on if you are interested 21st November, 2025 Located at Ursula Hall, UniLodge @ ANU Genuine career opportunities for those with ambitions to grow 21st November, 2025 Located at Ursula Hall, UniLodge @ ANU Genuine career opportunities for those with ambitions to grow Fixed Term Full Time...
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Service Delivery Coordinator
vor 3 Wochen
Canberra, Österreich Programmed GO VollzeitA well-established service company in Canberra is seeking a Service Coordinator to manage day-to-day operations and ensure high customer satisfaction. The ideal candidate will have experience in service coordination or customer service, strong organisational skills, and the ability to communicate effectively with clients and technicians. This role offers a...
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Service Delivery Coordinator
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Canberra, Österreich Programmed Maintenance Services VollzeitA well-established service provider in Canberra is seeking a Service Coordinator. You will be responsible for coordinating service calls, acting as the main point of contact for clients, and supporting technicians to ensure high-quality service delivery. The ideal candidate has experience in service coordination, excellent organisational skills, and a...
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Senior Coordinator OSHC
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Canberra, Österreich Woden Community Service Inc VollzeitWoden Community Service is a non‑for‑profit organization that has been providing community‑based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...
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Home Building Projects Coordinator
vor 3 Wochen
Canberra, Österreich NEX Building Group VollzeitA leading home building company in Canberra is seeking a Project Coordinator/Customer Service Coordinator. This role involves guiding customers through the preconstruction phase of their new home and managing multiple clients with exceptional service. Ideal candidates will have experience in customer service and a commitment to achieving a high-quality...
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Senior OSHC Coordinator: Lead, Grow
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Canberra, Österreich Woden Community Service Inc VollzeitA community service organization located in Canberra is seeking an experienced Senior Coordinator for Out of School Hours Care (OSHC) to oversee service delivery at its Evatt and Duffy locations. This full-time position involves managing a team, ensuring compliance with child safety standards, and leading program development. Ideal candidates must have...
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Service Coordinator
vor 4 Wochen
Canberra, Österreich PERSOL APAC VollzeitSenior Recruitment Consultant | Permanent Recruitment Specialist – Federal Government, Construction, Sales & Insurance | PERSOL This is an excellent opportunity for someone who enjoys taking ownership of day-to‑day operations, coordinating people and schedules, and ensuring work is delivered on time and to the highest standard. As the link between...
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Reservations & Administration Coordinator
vor 2 Wochen
Canberra, Österreich Deanes Coaches VollzeitReservations & Administration Coordinator Deanes Coaches Group (incorporating Potter Travel) is a trusted name in travel, and we take great pride in providing unforgettable tour experiences, with many of our guests choosing to travel with us again and again. Our success is built on personalised service, expert knowledge, and a deep passion for travel. To...
