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Overview Leica Biosystems – IT Support Analyst Position Summary: This role will be the primary support person for an eQMS (electronic Quality Management System) platform. Responsibilities Provide support for existing functionality of the eQMS platform and resolve all incidents/requests within Service Level Agreements. Coordinate tickets escalated to 3rd level support (IQVIA). Be responsible for User Administration in the eQMS. Conduct end user training. Update and maintain eQMS documents. Provide UAT support. Support vendor releases. Support APAC time zone coverage. Bilingual: English and Mandarin. Essential Skills / Qualifications 3+ years of IT support experience with strong analytical and troubleshooting skills. Experience supporting a Document Management System/Quality Management System/eQMS – Smartsolve experience preferred. Experience with a help desk ticketing system – Hornbill preferred. Resolve tickets/requests within set SLAs for troubleshooting and performing root cause analysis. Resolve user questions related to training / processes, etc. Detail oriented with strong documentation experience. #J-18808-Ljbffr

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