Team Leader
vor 22 Stunden
Team Leader - Managed Network & Security ServicesFinXL : Your Partner in Technology SolutionsFinXL is a leading Australian IT services and solutions company dedicated to deploying expert teams to tackle complex challenges in Managed Services and Cybersecurity. Position Overview The Networks and Security Team Leader is a pivotal leadership role responsible for the end-to-end delivery of managed networking and security services under the ITIL framework. Key Responsibilities Technical Leadership & Mentorship: Act as the primary technical Subject Matter Expert (SME), providing guidance and technical expertise to Level 1, 2, and 3 engineering teams. Run information-sharing sessions and ensure network documentation is accurate. Service Delivery Governance: Drive governance, quality, and ITIL compliance for complex, business-critical changes, including managing release and configuration management tasks. Incident & Problem Management: Lead teams in investigating, isolating, and restoring service during incidents, then driving subsequent problem management to identify and eliminate root causes. Client Relationship: Work closely with Service Delivery Managers (SDMs) to establish strong client relationships, acting as the primary technical point of contact and ensuring networking solutions align with client business objectives. Operations Management: Define and manage the team's 24/7 roster and act as an escalation point for complex network incidents outside of normal business hours. Network Optimization: Proactively review device life cycles, software status, and drive automation initiatives to enhance network resilience, performance, and security. Required Skills & Experience Technical Depth (Mandatory): Extensive, hands‑on experience in network design, implementation, and troubleshooting of networking protocols (TCP/IP, BGP, OSPF, VLANs, etc.). ITIL & Governance: Deep understanding and practical application of the ITIL framework across Incident, Problem, Change, and Release Management. Leadership & Mentoring: Proven experience leading, mentoring, and managing technical teams (L1, L2, L3 engineers) to high performance. Vendor Certifications (Highly Desirable): Certifications such as Cisco CCNP/CCIE, Palo Alto, Juniper, or Fortinet. Client Focus: Proven experience in client relationship management, service reporting, and translating technical issues into business context. Other: Must be an Australian Citizen or Permanent Resident. If you are a driven, hands‑on technical leader ready to own service excellence for multiple enterprise clients, apply now and join the FinXL team #J- #J-18808-Ljbffr
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