Demand and Capacity Support Officer

At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play. We now have an exciting opportunity available for a Demand and Capacity Support Officer to join our Networks team in Thomastown VIC, Kidman Park SA or Eagle Farm QLD on a fixed term contract until June 2026. Reporting to the Demand & Capacity Planning Manager, you will be responsible for performing a range of administration activities that support Networks Planning & Scheduling. Key Responsibilities Support Planning & Scheduling activities to ensure the safety and efficiency of the Networks operation in compliance with industry regulations Assist with the processing and the appropriate responses to customer complaints Liaise with Supervisors in coordination of planned maintenance and emergency works Dispatch and maintain records for work orders that are not managed in the Salesforce platform in line with capacity constraints Ensure all shift and capacity information is accurate for both internal and external field resources Your background Strong experience in a comparable administration role Effective communication, salesforce and customer service skills Experience in the gas or utilities industry would be desirable Maximo or similar works management systems expertise Ability to work well in a team environment and build and maintain relationships with internal and external stakeholders Strong adaptability to changing demands and priorities About the Team Networks manages and operates local distribution networks and transmission pipelines that deliver gas to around 1.4 million households and businesses across Australia. This is an exciting time for the Networks team, we are growing and expanding with many new projects, including biogas and hydrogen and also the 2032 Olympics. Also, we have a strong culture of continuous improvement and working towards Net Zero with the introduction of renewable green gas into the Gas Networks. We need people who are courageous, nimble and ready to make a positive impact. Working at APA At APA we're committed to fostering a safe and inclusive workplace where you can achieve your best. We'll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life. We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day. We are APA APA Group is a leading Australian energy infrastructure business. We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia. As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage. Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions. We are committed securing Australia's energy future by delivering infrastructure solutions for Australia's energy transition and supporting the decarbonisation ambitions of our customers and communities. Join our team and be part of securing Australia's energy future. We'd love to hear from you. APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in. Applicants must be eligible to work in Australia to be considered. This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment. Role closes Wednesday, 3 Nov, 2025. Role Reference number JR3609. APA Group will not accept unsolicited resumes from recruitment agencies. We will contact successful candidates after the closing date. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr