Senior Claims Consultant

Senior Claims Consultant - General Liability Join to apply for the Senior Claims Consultant - General Liability role at Gallagher Bassett . Introduction At Gallagher Bassett, we help people through challenging moments. We support clients navigating complexity, delivering outcomes that make a real difference. We value teamwork, curiosity, and celebrating impact. When you’re here, you’re part of a culture that stands together and leads with purpose. Overview Working within the General Liability Team, you will report to the Team Leader and engage with internal and external stakeholders. The role is permanent, full‑time, with a flexible hybrid model based in Sydney CBD or Parramatta, with options to work from home. Your Role You will add value to Gallagher Bassett across the following responsibilities: Manage a portfolio of general liability claims end to end Attend and run settlement conferences Coach and mentor other consultants as an SME across your portfolio Interpret public liability and professional indemnity policy wording and apply accurately Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement Liaise with third‑party providers including solicitors, loss adjusters, brokers and barristers Settle claims within client service instruction, company guidelines and delegated authority Attend client meetings where applicable Achieve monthly KPIs as designated by management Comply with legislation such as the Insurance Code of Practice and other relevant regulations and policy requirements Resolve complaints in accordance with company guidelines Identify potential fraud / recovery indicators for claims where applicable About You At least 5 years of claims experience in public liability and/or professional indemnity claims management Industry specific ANZIIF qualifications (desirable) with strong exposure to third‑party liability claims Flexibility and receptivity to change Customer‑focused Strong negotiation skills Excellent customer service, communication and interpersonal skills PC literate – database and Microsoft Office Time management and organisational skills What we can offer you Flexible work arrangements – including WFH Paid parental leave Excellent working environment – our team is renowned for friendliness and inclusivity Exciting career growth opportunities Ongoing education and development through internal and external programs Service recognition awards and employee assistance program for you and immediate family Peer support program, corporate health insurance discounts and wellness programmes Additional purchased leave, novated leases and access to the Gallagher Rewards Program Birthday club – a day off during your birthday month Compensation And Benefits 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave We value inclusion and diversity Inclusion and diversity is core to our business. Gallagher embraces diverse identities, experiences and talents and is committed to equal employment opportunity. All persons are entitled to equal opportunity and the company will make reasonable accommodations for people with disabilities. Agency applicants will not be considered for this role. Equal Opportunity Employer Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr