Senior Claims Consultant, Group Claims
vor 1 Woche
Company Description Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we are driven by big ambitions and empowered to create better products and services. Together with our partners, we help millions of Australians live a life filled with choices, options, and freedoms. Our culture values flexibility, wellbeing, inclusivity, and a commitment to reimagining insurance. Job Description As a Senior Claims Consultant, you’ll play a critical role in our Group Claims team, guiding customers through life insurance claims with care, expertise, and efficiency. You will manage a portfolio of Group Life Insurance Claims in accordance with TAL’s claims philosophy, policy terms, and regulatory requirements. In This Role You Will Manage a portfolio of complex Group Life Insurance claims, balancing customer needs with policy and business requirements. Communicate effectively with customers, advisers, and treating practitioners via phone and written correspondence. Interpret policy terms, underwriting decisions, and non-disclosure matters to determine claim eligibility. Analyse complex financial and medical information to make sound, evidence-based claims decisions. Develop and monitor Return to Work (RTW) plans in collaboration with customers and healthcare providers. Lead case conferences and employ strategies to gather critical information on customer conditions and work capacity. Collaborate with internal and external stakeholders, including underwriters, rehab consultants, legal and medical officers, and reinsurers. Mentor junior staff and contribute to technical leadership across the claims team. Qualifications At least 4‑6 years’ experience in Claims across Group Life Insurance, with experience in TPD and Income Protection Claims. Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high‑quality customer service. Comfortable navigating claims systems (Fineos, Genesis, OneNote, and Excel). Diploma or Cert IV in Life Insurance, or equivalent (desirable). Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable). Demonstrated analytical and problem‑solving skills and attention to detail. Advanced time management and prioritisation skills. Additional Information We’re proud to be an Inclusive Employer recognized as Employer of Choice for Gender Equality and a Bronze Tier Employer on the Australian Workplace Equality Index. We are a Diversity Champion, a member of the Diversity Council Australia, the Australian Disability Network, Pride in Diversity, and Champions of Change. We are committed to reconciliation; please read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Please let us know if you need adjustments during the recruitment process. Location and Compensation Millers Point, New South Wales, Australia A$105,000.00 – A$126,000.00 per annum #J-18808-Ljbffr
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Senior Claims Consultant, Group Claims
vor 2 Wochen
City of Melbourne, Österreich TAL Australia VollzeitSenior Claims Consultant, Group Claims - AusSuper Join to apply for the Senior Claims Consultant, Group Claims - AusSuper role at TAL Australia . Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we’re driven by big ambitions and are empowered to create better products and services....
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Claims Consultant, Group Claims
vor 2 Wochen
City of Melbourne, Österreich TAL Australia VollzeitClaims Consultant, Group Claims - AusSuper 2 days ago Be among the first 25 applicants Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai‑ichi Life, we're driven by big ambitions and empower to create better products and services. We’re helping millions of Australians live a life filled with...
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Council of the City of Sydney, Österreich Zurich Insurance Group VollzeitA leading global insurance provider in New South Wales seeks a Principal Claims Consultant to enhance claims processes and drive customer satisfaction. This role involves mentoring teams and providing expertise on complex claims while ensuring adherence to industry standards. The ideal candidate will have extensive experience in Group Life Insurance claims,...
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vor 3 Wochen
City of Melbourne, Österreich TAL VollzeitSenior Claims Consultant, Group Claims - AusSuper Collaborative team with supportive leadership Melbourne CBD office with on-site fitness centre and wellness classes Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai‑ichi Life, we're driven by big ambitions and empower to create better products...
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Council of the City of Sydney, Österreich Zurich Insurance Group VollzeitA new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich...
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Council of the City of Sydney, Österreich TAL Australia VollzeitJoin to apply for the Claims Consultant role at TAL Australia 1 day ago Be among the first 25 applicants Join to apply for the Claims Consultant role at TAL Australia Collaborative team with supportive leadership Sydney CBD office with an-site fitness centre Company DescriptionFlexible work arrangements Full time, permanent contract Low claims numbers...
