Workforce Management Planner
vor 22 Stunden
Copenhagen, Denmark; Helsinki, Finland; Oslo, Norway; Stockholm, Sweden; Tallinn, Estonia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing You’ll create, optimize and own capacity plans for the North region, ensuring we meet service-level agreements while balancing cost, customer experience and agent wellbeing. You will also turn data into clear insights, lead forecasting improvements, and collaborate with cross-functional teams to drive an efficient operating model. Day-to-day in this role you’ll: Own capacity plans for multiple countries and optimise them to meet service-level targets. Analyse performance, compare expectations vs reality, and translate data into meaningful insights for support teams. Conduct scenario modelling, sensitivity analysis and ad-hoc simulations to guide resource allocation decisions. Recommend and implement operating-model changes (skills, contracts, queue design, network setup). Chair/facilitate governance sessions with Product, Operations, Finance and Recruitment to integrate upcoming changes and shape hiring needs. Improve MAPE accuracy, co‑own quarterly OKR target‑setting, and build light data automations to streamline WFM processes. Our humble expectations Experience in workforce management planning across multi‑site or multi‑country environments. Strong analytical skills and ability to translate data into operational recommendations. Confidence in building forecasts, running scenario simulations and performing sensitivity analysis. Ability to collaborate effectively with cross‑functional stakeholders and present insights clearly. Comfortable owning complex capacity models and driving improvements independently. Familiarity with key WFM metrics such as MAPE, shrinkage, occupancy and service level. Next steps If this role sounds like a great match for you, we’d love to get to know you better. As we’re heading into the holiday season, it may take us a little longer to get back to your application. We’ll be in touch with you by the first week of January at the latest. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. #J-18808-Ljbffr
-
Workforce Planner
vor 4 Wochen
Council of the City of Sydney, Österreich Qantas VollzeitWorkforce Planner Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline...
-
Workforce Planner
vor 3 Wochen
Council of the City of Sydney, Österreich Qantas VollzeitFounded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas...
-
Workforce Planner
vor 3 Wochen
Council of the City of Sydney, Österreich Qantas Group VollzeitAt Qantas are present Australia to the world. Our diverse country is known for our spirit mateship and a can-do attitude. We’re resilient and strong and it’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes ensuring we contribute to taking the organisation forward. We our priorities and what needs to be delivered...
-
National Workforce Planner
vor 3 Wochen
Council of the City of Sydney, Österreich dnata VollzeitNational Workforce Planner Join to apply for the National Workforce Planner role at dnata. dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. With over 60 years of experience, we offer a full range of services to our airline customers – Passenger and...
-
Workforce Planner
vor 3 Wochen
Council of the City of Sydney, Österreich Qantas Airways Limited VollzeitJob Description Challenge yourself toidentifyopportunities which will improve vital business outcomes Lead meaningful change by applying your expertise in advanced workforce planning systems to improve rostering outcomes 18-month, fixed term opportunity based at our Mascot Campus At Qantas, werepresentAustralia to the world. Our diverse country is known for...
-
Workforce Planner
Vor 5 Tagen
City of Brisbane, Österreich Soldier On, Ltd VollzeitIn this role, you’ll ensure seamless alignment between operational priorities, labor budgets, and business objectives. Description: Workforce Planner – East Coast Brisbane office based, Southgate Avenue, Cannon Hill Be the strategic force behind workforce agility Join us as the LWS East Workforce Planner and take the lead in shaping agile,...
-
Workforce Planner
vor 2 Wochen
City of Parramatta Council, Österreich HCF Australia VollzeitJoin the HCF Contact Centre Operations team in this dynamic role as a Workforce Planner. About The Role This Workforce Planner role will see you effectively manage the operational intra‑day performance to ensure business objectives and best practices are met. As the Workforce Planner you will be responsible for maintaining reporting systems and monitoring...
-
Workforce Planner
vor 2 Wochen
City of Brisbane, Österreich Youfoodz VollzeitWorkforce Planner – Youfoodz Job Description As the Workforce Planner, you will be the backbone of our operational scheduling. You'll be responsible for creating and managing fair, effective rosters that keep us aligned with production needs and, most importantly, all regulatory and award compliance. This role is crucial in ensuring we have the right...
-
Global Workforce Capacity Planner
vor 22 Stunden
Shire Of Denmark, Österreich Wolt VollzeitA leading delivery service provider is seeking someone for workforce management planning across multiple countries. In this role, you'll create and optimize capacity plans to ensure service-level agreements while balancing cost and customer experience. Your responsibilities will include analyzing performance data, conducting scenario simulations, and...
-
National Workforce Planner
vor 3 Wochen
Council of the City of Sydney, Österreich dnata VollzeitJoin to apply for the National Workforce Planner role at dnata . Location: Sydney, New South Wales, Australia. Overall Purpose As the National Workforce Planner, you will manage National Resource Planning activities across Australia. This role ensures effective resource positioning to support the organization’s goal of achieving excellence in customer...
