Director of Customer Delivery
Vor 3 Tagen
Director of Customer Delivery At Sycurio, we’re redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery, you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to a modern, enterprise-grade B2B SaaS platform. Define and execute a world‑class global customer delivery strategy that’s scalable, efficient, and customer‑obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams, empowering them to deliver excellence at every touchpoint. Act as a player‑coach, directly managing strategic customer engagements while scaling best practices across the team. Own and evolve the delivery roadmap leveraging data, feedback, and performance metrics to continuously improve. Be the go‑to leader for cross‑functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations. Lead change initiatives that streamline systems, optimize talent, and elevate the end‑to‑end experience. Proactively manage customer and partner escalations, driving fast, clear resolution and long‑term trust. Own the partner delivery journey, ensuring seamless integration and co‑delivery where applicable. Key Qualifications, Skills, Experience At least 10 years of experience leading similar Customer Delivery organisations, with at least 5 years in B2B SaaS. Technical fluency, ideally with a background in telephony systems, enterprise software, or digital platforms. Strategic mindset paired with strong executional muscle – you can think big and deliver fast. Excellent leadership and communication skills. Extensive professional services and portfolio management experience, along with demonstrable customer‑facing project delivery experience. An excellent work ethic with a passion for customer excellence and delivery. Ability to work effectively under pressure to meet deadlines and objectives. Ability to work collaboratively with peers, as well as part of a team. Excellent communication skills and experience in handling customer escalations. Great problem‑solver with a strategic way of thinking. Good attention to detail and a relentless passion for improvement, with a strong focus on data and KPIs. Successful track record of customer excellence. Knowledge of the payments industry and the PCI Data Security Standards (Preferred). 95,000 – 105,000 a year #J-18808-Ljbffr
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Global Director of Customer Delivery
Vor 3 Tagen
Cumberland City Council, Österreich Sycurio VollzeitA leading technology company is seeking a Director of Customer Delivery to redefine secure payment experiences. You will define and execute a global strategy, lead various teams, and ensure customers and partners thrive with innovative solutions. With a focus on customer excellence and collaboration, this role requires at least 10 years of experience in...
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Assistant Director Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Director of Customer Delivery
vor 1 Woche
Council of the City of Sydney, Österreich Medium VollzeitAt Sycurio, we’re redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we...
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Director of Customer Experience
vor 4 Wochen
City of Brisbane, Österreich Davidson VollzeitDirector of Customer Experience & Service Delivery Join to apply for the Director of Customer Experience & Service Delivery role at Davidson Base pay range: A$166,000.00/yr – A$174,000.00/yr The Opportunity This key leadership role within the Information and Technology division offers the chance to shape customer engagement and ICT service experience...
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Director of Customer Experience
vor 4 Wochen
City of Brisbane, Österreich Davidson VollzeitDirector of Customer Experience & Service Delivery Join to apply for the Director of Customer Experience & Service Delivery role at Davidson Base pay range: A$166,000.00/yr – A$174,000.00/yr The Opportunity This key leadership role within the Information and Technology division offers the chance to shape customer engagement and ICT service experience...
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Director of Customer Delivery
vor 4 Wochen
Council of the City of Sydney, Österreich Medium VollzeitAt Sycurio, we’re redefining secure, seamless payment experiences for contact centres around the world. AsDirector of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition...
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Director of Service Delivery
vor 2 Wochen
City Of Stirling, Österreich Department of Transport and Major Infrastructure VollzeitA government agency in Western Australia seeks an experienced Assistant Director Service Delivery to lead customer service delivery for Driver and Vehicle Services. This role focuses on strategic planning, stakeholder engagement, and performance management to enhance service quality. Ideal candidates possess leadership experience and strong negotiation...
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Director of Structural Planning
vor 2 Wochen
City of Brisbane, Österreich Department Of Transport And Main Roads VollzeitA government transportation department in Queensland seeks a Director of Structural Planning & Delivery to lead engineering functions and provide expert advice. The role involves ensuring safety and compliance in project delivery, mentoring teams, and influencing investment decisions. Ideal candidates will have an accredited engineering degree and experience...
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Director of Structures Planning
vor 3 Wochen
City of Brisbane, Österreich Department of Transport and Main Roads VollzeitA Queensland government department is seeking a Director for Structures Planning and Delivery. The successful candidate will lead structural engineering functions, ensuring high-quality project delivery while influencing transport infrastructure decisions for the state. This role offers a generous executive salary package and an opportunity to leave a...
