Director of Customer Experience
vor 3 Wochen
Director of Customer Experience & Service Delivery Join to apply for the Director of Customer Experience & Service Delivery role at Davidson Base pay range: A$166,000.00/yr – A$174,000.00/yr The Opportunity This key leadership role within the Information and Technology division offers the chance to shape customer engagement and ICT service experience across multiple Queensland government agencies. You will lead a high‑performing team focused on delivering exceptional frontline customer service while driving strategic initiatives that enhance collaboration, innovation, and digital capability. You’ll impact across the state, enabling critical ICT services that underpin public value, service continuity, and digital transformation. The role offers a flexible and supportive environment that values purpose, innovation, and results. Must be able to attend the Brisbane CBD office 2‑3 days per week. Sponsorship not available. The Role As Director ICT Engagement, you will be responsible for leading the frontline customer engagement experience across seven partner agencies, ensuring high‑quality, reliable ICT services and strategic client partnerships. Responsibilities Providing strategic leadership across account management, service desk, and client support functions to ensure seamless service delivery. Driving a customer‑first culture that fosters collaboration, trust, and long‑term relationships with internal and external stakeholders. Overseeing delivery and performance of ICT services to meet agreed service levels and enhance partner confidence. Leading the development and implementation of customer experience strategies and service roadmaps aligned with organisational objectives. Identifying opportunities to innovate and improve processes, ensuring sustainability and efficiency of ICT operations. Championing the client as a trusted leader in ICT engagement and service excellence across the public sector. About You In order to be a successful applicant you will bring a blend of strategic thinking, technical credibility, and customer‑centric leadership. Qualifications Demonstrated experience leading customer‑facing ICT teams in a complex or multi‑agency environment. Strong account management and stakeholder engagement skills, with the ability to influence, negotiate, and build trusted partnerships. Proven capability in leading service delivery functions and managing large‑scale service portfolios. The ability to inspire and motivate multidisciplinary teams to achieve shared outcomes and service excellence. Experience developing and executing customer experience strategies in an ICT context. High levels of professionalism, integrity, and resilience, with a collaborative leadership style. Benefits & Compensation Competitive salary package: A$166,000 – A$174,000 base + 12.75% superannuation.Up to 50% work‑from‑home flexibility.Generous leave entitlements and professional development opportunities.Brisbane CBD location with modern facilities.The chance to lead meaningful work impacting Queensland communities. Please apply directly to the job advert with a current resume in Microsoft Word format (.doc or .docx) at #J-18808-Ljbffr
-
Director of Customer Experience
vor 3 Wochen
City of Brisbane, Österreich Davidson VollzeitDirector of Customer Experience & Service Delivery Join to apply for the Director of Customer Experience & Service Delivery role at Davidson Base pay range: A$166,000.00/yr – A$174,000.00/yr The Opportunity This key leadership role within the Information and Technology division offers the chance to shape customer engagement and ICT service experience...
-
Director, Customer Experience
vor 3 Stunden
Council of the City of Sydney, Österreich Government of New South Wales VollzeitA public service authority in Sydney offers a role for a Director, Customer Support to lead their largest operational team. The successful candidate will enhance customer experience through strategic management of a multi-functional advisory contact center. This position requires a seasoned leader adept in operational transformation, with a focus on...
-
Director of Customer Experience
vor 3 Stunden
Council of the City of Sydney, Österreich NSW State Insurance Regulatory Authority VollzeitA regulatory authority in New South Wales seeks a Director of Customer Support to lead operational teams delivering exceptional customer experiences. This role involves overseeing a multi-functional advisory contact center and ensuring timely support for customers. The ideal candidate will manage a large workforce while driving innovation and operational...
-
Director of Experience
Vor 4 Tagen
City of Brisbane, Österreich Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development VollzeitA leading government department in Queensland is seeking a dynamic Director for Communication, Experience, and Emergency Management. This role involves leading five specialist teams focused on internal communication, digital services, design, customer experience, and emergency management. The ideal candidate will possess excellent communication and...
-
Associate Director, Customer Experience
vor 2 Wochen
Newcastle City Council, Österreich NSW Health Pathology VollzeitJoin to apply for the Associate Director, Customer Experience role at NSW Health Pathology Employment Type: Permanent Full Time Position Classification: Health Manager Level 5 Remuneration: $173,345.00 - $193,906.00 per annum plus superannuation Hours Per Week: 40 Requisition ID: REQ Location: Corporate Office, Newcastle Applications Close: 01 December 2025...
-
Associate Director, Customer Experience
vor 2 Wochen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitAbout The Opportunity Transform the future of healthcare with NSW Health Pathology! As Associate Director for Customer Experience, you’ll lead organisation-wide strategies that elevate satisfaction, loyalty, and digital innovation. Join us to shape a unified, customer‑first vision that makes every experience count. What We Can Offer You Days Off in...
-
Senior Director Network Customer Experience
vor 2 Wochen
Council of the City of Sydney, Österreich Optus VollzeitSenior Director Network Customer Experience Join to apply for the Senior Director Network Customer Experience role at Optus Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. The Senior Director of Network Customer Experience owns the design...
-
Associate Director, Customer Experience
vor 3 Wochen
Newcastle City Council, Österreich NSW Health VollzeitEmployment Type : PermanentFull Time Position Classification : Health Manager Level 5 Remuneration : $173,345.00 - $193,906.00 per annum plus superannuation Hours Per Week : 40 Requisition ID : REQ Location : Corporate Office, Newcastle Applications Close : 01 December 2025 - 11:59pm About the Opportunity Transform the future of healthcare with NSW Health...
-
City of Brisbane, Österreich Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development VollzeitDirector, Communication, Experience and Emergency Management Join to apply for the Director, Communication, Experience and Emergency Management role at Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development Join us in shaping how Queensland connects and responds. Lead five specialist teams – communications, digital,...
-
Head of Customer Success
vor 1 Woche
City of Brisbane, Österreich DMCG Global VollzeitGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DMCG Global Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,… Our client is one of Australia's leading investment trading platform in the Fintech sector. As...
