Patient Services Assistant

Monash Health is a great place to work Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south‑eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes. Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation. To see first‑hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers . Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives. About the Role Join our team as a Patient Services Assistant (PSA) on a part‑time basis to work at Dandenong Hospital in the Mental Health department. Being part of the Support Services team and reporting to the General Services Manager, PSAs play a vital role in supporting the clinical team in the delivery of patient care. PSAs do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the hospital. Key Responsibilities Daily ward cleaning, discharge room cleans, and unscheduled cleans Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs Ensuring adherence to infection prevention protocols at all times Bed making and discharge cleans Mortuary transfers Ward equipment, cleaning and transferring Supporting clinical staff with patient care tasks as directed Physical work including lifting and manual handling Meal Delivery and service We currently have an opportunity available: Position 1: Unit 3 Mental Health Weeks 1 & 3: Saturday to Tuesday 08:00 – 18:00 Weeks 2 & 4: Monday to Wednesday 08:00 – 18:00 Total Hours per fortnight 66.50 hours About You To ensure your success in this role, you will bring experience in patient services within a hospital, aged care or commercial cleaning setting with strong demonstrated knowledge of infection control and hygiene practices. You will have a passion for patient care and approach patients with respect and empathy. You are a reliable and punctual team member with great verbal and written communication skills; as well as intermediate computer skills. Whether you work independently or as part of a team, you always follow manual handling, safety protocols, and procedural instructions. You will also hold the following certificates: Certificate III in Health Services Assistance (Required) In Return As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services. As a Monash Health employee you will enjoy a variety of benefits, such as: Salary packaging options to increase your take‑home pay Novated leasing for vehicle options Full‑time employees accrue 5 week’s annual leave (pro rata for part‑time employees) Free annual flu vaccinations Uniform and laundry allowance About Us The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development. About Dandenong Hospital Dandenong Hospital is a key facility within Monash Health, offering emergency, surgical, maternity, mental health, and specialist services to Melbourne’s south‑east. It also supports education, research, and community health, serving a diverse population with accessible, high‑quality care. Meet Jeanette McCaughan, Team Leader of Support Services at Monash Health, and learn about the vital role of our General and Environmental Services teams. We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff. Watch now to discover the rewarding opportunities in our General and Environmental Services team. For a confidential discussion and to explore the opportunity further, please call Paul Lambropoulos on ***. Position Description can be found here We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values. How to Apply Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ Applications will be screened upon receipt and selection activity may commence prior to the closing date. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr