Senior Manager, IT

Company Overview Founded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose‑built GenAI applications on their private data. Its open‑source technology is trusted by over 20,000 organizations worldwide – including more than half of the Fortune 500. H2O.ai powers AI transformation for companies such as AT&T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH. We partner with Dell Technologies, Deloitte, Ernst & Young (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST, and support nonprofit groups through our AI for Good program. About this Opportunity We are seeking an experienced Senior IT Manager / Director with expertise in ERP administration, specifically SAP S / 4HANA, to lead our IT organization in developing, implementing, and maintaining our technology strategy. The role is office‑based in Sydney, Australia. Responsibilities Develop and maintain the IT strategy and roadmap, aligning with the organization’s goals. Manage vendor relationships, including license management, SaaS providers, hardware suppliers, and Managed Service Providers (MSPs). Collaborate with the security team to implement and uphold security policies and ensure compliance. Oversee the network and infrastructure – WiFi, VPN, servers, and cloud services – ensuring stability, scalability, and performance. Develop and manage the IT budget, forecast expenses, and oversee asset lifecycle management. Serve as the escalation point for complex user support issues; provide timely, professional resolution. Develop, maintain, and improve IT documentation, policies, procedures, and guides. Oversee the helpdesk and user support functions, including ticket management and onboarding/off‑boarding processes. Provide technical leadership in SAP S / 4HANA administration, including system administration, configuration, and maintenance. Collaborate with business stakeholders to understand requirements and implement SAP S / 4HANA solutions. Develop and implement SAP S / 4HANA security policies and integrate SAP S / 4HANA with other systems. Oversee device setup, configuration, imaging, deployment, and repairs. Manage user accounts, including SSO, Active Directory, Google Workspace / Office 365, and MFA. Provide training and raise awareness of security best practices and SAP S / 4HANA usage. Qualifications 5+ years of experience in IT management, preferably in a similar industry. Strong technical expertise in IT infrastructure, security, and compliance. Experience with vendor management, budgeting, and asset lifecycle management. Excellent communication, leadership, and problem‑solving skills. Bachelor’s degree in Computer Science, Information Technology, or a related field. SAP S / 4HANA certification or equivalent experience. How to Stand Out Master’s degree in Computer Science, Information Technology, or a related field. ITIL or CompTIA certifications. Experience with cloud services such as AWS or Azure. Familiarity with IT service management tools (Atlassian, Monday.com, Slack). Benefits Market leader in total rewards. Remote‑friendly culture with flexible working environment. World‑class team and opportunities for career growth. Commitment to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis. #J-18808-Ljbffr