Operations Manager, Suicide Aftercare
Vor 4 Tagen
About the role: As the Operations Manager – Suicide Aftercare, you will lead the operational planning, coordination, and delivery of integrated Aftercare services across multiple sites. You’ll ensure service alignment with the i.am Practice Guide, NSW Universal Aftercare Guidelines, and internal quality and safety standards. Responsibilities: Oversee day-to-day service operations, ensuring culturally safe, inclusive, and trauma‑informed support for diverse communities. Monitor service quality, performance, compliance, and risk across teams, taking proactive action to address issues. Coordinate implementation of the integrated service model and track progress across scope, time, quality, cost, and benefits. Collaborate closely with clinical leads, Aftercare teams, community partners, and external stakeholders such as LHDs and the NSW Ministry of Health. Drive continuous service improvement through data analysis, reporting, consultation meetings, and feedback loops. Support the integration of lived experience insights into program design, delivery, and practice improvement. Work closely with internal teams (Aftercare, Customer Service, Clinical, Operations Management) and external partners (LHDs, NSW Ministry of Health, community partners, subcontractors, and funding bodies). About you: Relevant tertiary qualifications, postgraduate studies and/or extensive experience in a similar role. Demonstrated experience in running a service including responsibility for service performance, operational and budget management (minimum of 3 years). Experience in Health-Related Information Systems. Understanding of trauma‑informed care and suicide postvention principles. Ability to travel to Sydney, Coffs‑Hobart, and Tamworth. Pre‑employment Checks: Current Police Check (issued within the last 3 months). Current NSW Driver’s Licence. NDIS worker Check or willingness to obtain. NSW WWCC or willingness to obtain. How to Apply: To register your interest, please click “Apply Now” and provide a resume and cover letter outlining your suitability for the role. If you have any questions about this role or would like to discuss any reasonable adjustment throughout the recruitment process, or require an alternative method of submitting your application, please email *********@newhorizons.net.au IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. We appreciate your interest in joining our team and thank all applicants for taking the time to apply. #J-18808-Ljbffr
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Operations Leader – Multisite Suicide Aftercare
vor 3 Wochen
Council of the City of Sydney, Österreich New Horizons Enterprises Limited VollzeitA leading community support organization is seeking an Operations Manager – Suicide Aftercare to oversee integrated aftercare services across multiple sites. You will ensure service alignment with industry standards and provide trauma-informed support. Ideal candidates will have relevant qualifications and experience managing service performance and...
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Multi-Site Ops Lead Suicide Aftercare
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Operations Manager — Suicide Aftercare Services
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Council of the City of Sydney, Österreich New Horizons Enterprises Limited VollzeitA leading community support service provider in New South Wales is seeking an Operations Manager to lead the delivery of integrated aftercare services across multiple sites. In this role, you will ensure that service operations are culturally safe and compliant, while collaborating with various stakeholders. The ideal candidate will possess relevant...
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