Senior Product Manager
vor 3 Wochen
Overview Howdy, we\'re Heidi “The AI startup growing faster than Canva" That’s what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world. Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: double care capacity by eradicating non-clinically-useful busywork. We\'ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That\u2019s where you come in. Responsibilities Define and own the strategy and roadmap for Heidi’s Billing & Entitlements platform. Build integrations that unify enterprise offline billing with self-serve PLG flows . Deliver subscription management, invoicing, entitlements services, and payments integration with Stripe and other vendors. Partner with Finance, CS, and Sales to ensure billing flows are accurate, compliant, and scalable. Collaborate with Engineering to design integrations, run spikes, and build infra that scales 100x. Shape admin and user experiences that make billing and entitlements transparent and trustworthy . What you’ll need 5+ years PM experience , with at least 2+ in billing, payments, or entitlements platforms . Experience integrating enterprise offline billing with online/Stripe PLG systems . Track record of delivering billing/entitlement systems at scale (e.g. Zuora, Stripe, PayPal, etc.). Strong ability to cut through competing asks (customers, sales, finance) and focus on what truly matters. Ability to influence and align Finance, Legal, CS, and GTM stakeholders. Platform mindset — build for today, but design for hypergrowth. Why Heidi? Our health systems hurt everybody. Systems are log-jammed, clinicians\' lives degrade in quality, and patients churn through the meat-grinder. This is neither a special nor interesting insight. But it means we’re solving a real problem . Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. That’s the starting point to build the product of your dreams: immense distribution, and a world of potential. You\u2019ll join a team that doesn\u2019t celebrate fundraise milestones or glossy PR. We live and breathe the pain of modern health systems and won\u2019t rest until we\u2019ve exacted the change we\u2019d like to see. The bad news: it\u2019s not an easy job — you\u2019ll tear your hair out more than once. Modern tech concepts don\u2019t transpose easily into healthcare. The lows are really low. The good news: you\u2019ll trust and admire everyone you work with, and know you\u2019re doing the defining work of your career. The highs are blindingly high. Heidi will take care of you: equity, growth, wellness perks, and the chance to progress fast if you\u2019re an A-player. #J-18808-Ljbffr
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City of Melbourne, Österreich Product VollzeitA fast-growing B2B SaaS startup in Australia is seeking a Customer Success Manager to enhance product adoption for its clients. The role involves managing customer relationships, monitoring adoption metrics, and driving value outcomes. Ideal candidates have 2-5 years of SaaS experience and a passion for customer impact. Excellent communication skills and the...
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