Senior Manager Experience Strategy
vor 1 Tag
Senior Manager Experience Strategy – Ventia Position Reference Number: Opportunity As our Senior Manager, Strategy Experience, you will play a pivotal role within the Evolve Program. You will be responsible for shaping and enabling connected outcomes for our users and customers, from initial problem framing through to roadmap development. Your work will help deliver meaningful, high‑impact design solutions in a dynamic, fast‑paced environment. Key Accountabilities Proactively identify and define opportunities that bring value to client engagements and enable their businesses to succeed beyond the original brief. Recommend enhancements to customer experiences, processes, and systems, and demonstrate where they create measurable value for clients and their customers. Apply a range of customer research methods, including stakeholder and customer interviews, surveys, contextual inquiries/field visits, ethnography, benchmark studies, and industry/trend research. Translate, communicate, and advocate research insights to client stakeholders and internal teams. Facilitate the creation of key design artefacts, such as personas, current and future‑state customer journeys, service blueprints, storyboards, and prototypes. Design, lead, and facilitate creative/ideation workshops with senior stakeholders using design thinking methodologies. Use lean, design‑thinking‑led approaches to build strategies through continuous prototyping and desirability testing. Coach and guide both designers and non‑designers to uplift their design thinking capabilities internally and externally. Contribute to shaping a strong team culture through knowledge sharing, showcases, and collaboration. Work closely with discipline leads to evolve tools, templates, and techniques across the experience practice. About You Significant leadership experience within a consulting practice, digital agency, product organisation, start‑up, or similar environment. Strong understanding of design craft, particularly service design and the creation of end‑to‑end experiences across digital products and services. Proven ability to tackle complex problems, translating insights into strategic opportunities and impactful design solutions. Experience in user‑centred design methods, agile ways of working, and lean UX. Experience incorporating AI into design approaches or solutions. Why Join Us? Competitive salary package. North Sydney location with flexible work arrangements that support work–life balance. Ongoing learning and development opportunities to support your career growth. Excellent employee benefits, including discounted private health insurance, paid parental leave, discounted travel, and more. Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities. Other Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Business Development and Sales Industry: Facilities Services Location: North Sydney, New South Wales, Australia How To Apply If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button. Application deadline: Monday 15th of December 2025. #J-18808-Ljbffr
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North Sydney Council, Österreich Ventia VollzeitA leading facilities services company in North Sydney is seeking a Senior Manager Experience Strategy. In this pivotal role, you will shape and enable outcomes for users, employing design-thinking methodologies and leading workshops. We're looking for someone with significant leadership experience and a strong understanding of service design to contribute to...
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