Customer Support Cadet

Vor 6 Tagen

Council of the City of Sydney, Österreich Tesla Vollzeit

Customer Support Cadet Join Tesla in an entry‑level role that offers a fantastic opportunity for growth and professional development. This is a 12‑month fixed‑term contract, based at the brand‑new Sydney HQ in Alexandria. What To Expect Are you a customer service professional with a knack for problem‑solving? Ready to kickstart your career and develop new skills? As part of our Customer Support Team, you will be on the frontlines, embodying Tesla’s mission to accelerate the world’s transition to sustainable energy. What You’ll Do Be the first point of contact, delivering outstanding customer support via phone, web, and chat. Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions. Educate Tesla owners on how to self‑serve through our website and self‑scheduling systems. Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow‑up. Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates. Consistently provide an exceptional customer experience that reflects the Tesla brand. What You’ll Bring Outstanding attention to detail with excellent written and verbal communication skills. Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs. Able to manage multiple priorities in a fast‑paced, high‑pressure environment with ease. Strong team‑oriented work ethic and the ability to build collaborative relationships with internal partners. Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy. Completed high school or university studies in the last 1–3 years. What Sets You Apart Expert communicator who can effectively de‑escalate challenging situations while maintaining a professional tone. Quick at spotting customer needs and proactive in providing the right solutions. Possesses emotional intelligence, showing self‑control and accountability in all situations. Open‑minded and adaptable, thriving in an ever‑changing environment and embracing new ideas and processes. Naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others. Seniority level: Internship Employment type: Internship Job function: Other, Information Technology, and Management Industries: Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, and Utilities If you’re excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cutting‑edge industry, we want to hear from you. Apply now and help us shape the future of transportation #J-18808-Ljbffr

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