Business Support Officer

Business Support Officer Join to apply for the Business Support Officer role at City of Melbourne. About The Role Are you highly organised, detail-oriented, and passionate about delivering exceptional service? This role is your opportunity to play a vital part in supporting our Planning and Building branch while providing outstanding customer service to our community. Permanent, full-time – $71,536 + 12% Superannuation. Responsibilities As a Business Support Officer, you will ensure accurate and efficient administrative processes, manage time-sensitive tasks, and uphold compliance with legislative requirements. You will work closely with a collaborative team to meet operational needs, follow correct procedures, and contribute to continuous improvement initiatives. Your role will involve face‑to‑face customer interactions, problem‑solving, and maintaining high standards of professionalism. If you thrive in a fast‑paced environment and enjoy being the backbone of a team that shapes our city, we want to hear from you. About You You are highly organised, detail‑oriented and thrive in a fast‐paced environment. With strong administrative skills and a commitment to accuracy, you ensure processes run smoothly and deadlines are met. You have excellent communication and interpersonal skills, enabling you to provide outstanding customer service both face‑to‑face and over the phone. You are confident working within legislative frameworks and understand the importance of compliance and time‑sensitive tasks. Collaboration comes naturally to you—you enjoy working as part of a team to meet operational requirements and contribute to continuous improvement. Your proactive approach, problem‑solving ability, and focus on quality make you a trusted support partner for technical officers and a valued point of contact for customers. What Your Experience Might Look Like Excellent customer service skills with demonstrated experience in a customer‑focused environment. Strong organisational skills and ability to work in a semi‑autonomous environment, managing time‑sensitive tasks effectively. High level of accuracy and attention to detail, with proven experience in data entry and compliance with procedures. Proficiency in Microsoft Office and ability to use in‑house databases and systems to manage and process work efficiently. Desirable Local Government experience including knowledge of relevant Acts, Local Laws, Regulations and Codes. Benefits Of Working With Us Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts. Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government‑funded parental leave, with no waiting period to access. Part‑time equivalents are also available for added flexibility. Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment. Work‑life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work‑from‑home options. How To Apply We’d love to hear how you can make an impact in this role As part of your application, you will be required to: Attach your updated resume. Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role. Submit your application no later than 11:45 pm on Wednesday 03 December. Important Notes Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided. Apply early This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in. We are a child‑safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check. Need More Info? Refer to the position description below or contact Jaiceli Kumar – Business Support Manager, . Inclusion Matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. #J-18808-Ljbffr