Customer Service

Smart Hire is a fast‑growing, family‑owned equipment rental business proudly serving builders, trades, and homeowners across Victoria. We’re looking for a reliable, customer‑focused, and hands‑on team member who can confidently manage the hire desk while also assisting with basic equipment handling tasks in the yard. This is a role for someone who enjoys variety, responsibility, and being part of a strong, supportive team. About the Role As the Customer Service & Office Administrator, you will play a critical role in the daily operations of our Bendigo branch. This position blends office administration, customer service, and light equipment handling, making it ideal for someone who is both organised and practical. You’ll be the person customers rely on for clear communication, smooth bookings, and safe guidance on equipment use. Who This Job Suits This role is perfect for someone who: Enjoys a mix of office work and physical tasks (around a 60/40 mix) Has a natural ability to help customers Loves working around tools, trailers, and machinery Wants stable, long‑term employment Key Responsibilities Office & Customer Service Open and close the branch/office each day. This position requires availability for 3 days per week (Monday, Friday & Saturday mornings) with full branch opening and closing responsibilities. Oversee daily office and hire desk operations. Assist customers with rental inquiries, bookings, and equipment selection. Respond promptly to email enquiries and send booking confirmations. Resolve complaints or issues related to equipment or service. Provide information on sewage pump‑out services and schedule appointments. Coordinate maintenance, pump‑outs and service calls with technicians. Process rental returns and inspect equipment for damage or missing items. Maintain accurate records of rentals, inventory, and pump‑out schedules. Advise customers on safe equipment operation and basic usage guidelines. Collect payments, process and email invoices. Yard & Equipment Handling Load, unload, and move equipment and materials within the yard. A full driver’s licence is required for equipment handling and yard operations. Operate basic machinery and tools required for daily tasks. Maintain a clean, organised, and safe yard environment. Follow all safety procedures and report hazards immediately. Assist and support yard personnel as needed. Conduct basic pre‑use checks on equipment and machinery. Instruct customers on the safe and proper use of rented equipment. A forklift licence is preferred, but not necessary. Skills & Experience Required Excellent communication and interpersonal skills. A strong customer‑oriented mindset. Familiarity with rental equipment or basic machinery (preferable). Strong problem‑solving abilities. Effective organisation and multitasking skills. Basic computer proficiency (Microsoft Word, email, simple record‑keeping). Knowledge of safety guidelines for equipment handling. Ability to remain calm under pressure and handle challenging situations professionally. Willingness to assist with physical tasks such as loading/unloading equipment. Candidates must be physically capable of lifting up to 40kg as part of equipment handling duties. A good understanding of small engines and machinery operations is preferable (but not necessary). Why Join Smart Hire? A supportive, down‑to‑earth team environment. A varied role where no two days are the same. Opportunities for skill development in customer service, equipment knowledge, and operations. Work with a respected local business with strong ties to the community. Become part of a company that values reliability, professionalism, and care. Employee Benefits / Perks Staff training on equipment operation and safety. Opportunities for advancement (e.g., hire desk manager, operations support, sales support). Friendly, family‑run environment. Free on‑site parking. Free equipment hire for personal use only. Opportunity to move into a full‑time role in the future. What a Day in the Role Looks Like A typical day might include opening the branch, greeting customers at the counter, taking bookings over the phone, preparing equipment for pickup, updating the system, organising a pump‑out schedule, and helping the yard team load a machine. #J-18808-Ljbffr