Manager (Client Service Delivery)
vor 2 Wochen
Former Customer Services Branch - TMR This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the T MR Agreement conditions apply to this position. The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome a temporary full-time Manager (Client Service Delivery) to the team in Rockhampton. As the Manager (Client Service Delivery), you will be responsible for leading and managing the delivery of Client Service Delivery products and services across the region, ensuring operational excellence and alignment with state-wide policies and programs. This includes overseeing the performance of Customer Service Centres (CSCs) and the Queensland Government Agency Program (QGAP) offices, managing budgets, resources, and staff capabilities, and delivering agreed regional outcomes in collaboration with the Director - Central, Executive Director, and other stakeholders. You will develop and implement strategic and business plans to support integrated service delivery, foster strong relationships with internal and external stakeholders to achieve community-focused outcomes, and work closely with the Client Service Delivery Leadership Team to ensure consistency in service delivery policies and processes. Additionally, you will uphold workplace health and safety standards, manage risks, and ensure compliance with relevant legislation, policies, and procedures to maintain a safe and productive work environment. You Will Oversee and lead the operations of CSC's and the QGAP's within the area of responsibility, monitoring performance standards and achievements to ensure effective service delivery is maintained. Manage objectives, budget, resources, people capabilities and issues relevant to the client service delivery program and deliver specific regional outcomes as agreed with the Director. Develop and implement strategic and business plans to enable the integrated delivery of services throughout the region. Develop and maintain strategic alliances and effective relationships with internal and external stakeholders and clients to deliver viable outcomes for the community. Manage the service delivery aspects of the business within the region and work collaboratively with the Product Leadership team to achieve consistency in delivery policies, processes and performance requirements across the state. Provide a safe and healthy workplace through managing resources to ensure compliance with workplace health and safety and employee rehabilitation legislation, human resources practices, codes of practice, standards and departmental policy and procedures, participating in risk management and corrective action. This position reports to the Director ( Central Region) Applications will remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Friday, 5 December 2025 Occupational group Customer Service/Call centre #J-18808-Ljbffr
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Manager (Client Service Delivery)
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitManager (Client Service Delivery) – Department of Customer Services, Open Data and Small and Family Business Former Customer Services Branch – TMR This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) and is a temporary full‑time role based in Rockhampton. The role reports to the Director –...
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Regional Manager, Client Service Delivery
vor 2 Wochen
Rockhampton Regional, Österreich Queensland Government VollzeitA government agency in Rockhampton is seeking a full-time Manager (Client Service Delivery) to lead and manage client service operations. You will oversee Customer Service Centres, manage budgets and resources, and collaborate with stakeholders to ensure effective service delivery. Strong leadership and strategic planning skills are essential. This role...
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Regional Manager, Client Service Delivery
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Rockhampton is seeking a temporary full-time Manager (Client Service Delivery). The role involves leading client service delivery, overseeing operations of service centres, managing budgets, and ensuring compliance with health and safety standards. The ideal candidate will have strong leadership skills and experience in service...
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Regional Client Service Delivery Leader
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Rockhampton is seeking a Manager (Client Service Delivery) to lead and manage the delivery of Client Service Delivery products and services. The role includes overseeing Customer Service Centres, managing budgets, and developing strategic plans. The ideal candidate will possess strong leadership and operational management skills,...
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Station Client Service Officer
vor 4 Wochen
Rockhampton Regional, Österreich Queensland Police Service VollzeitThis position is located in Gladstone. You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public. Your Key Accountabilities Act as the first point...
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Portfolio Manager
Vor 5 Tagen
Rockhampton Regional, Österreich Endeavour Foundation VollzeitAs Portfolio Manager , you’ll be at the heart of this mission in our Rockhampton region. You will be driving the operational service delivery of our Supported Independent Living (SIL) homes within this portfolio region with precision and compassion. You’ll foster a dynamic, person‑centred team culture where staff are empowered to think creatively,...
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Client Service Manager
vor 3 Wochen
Rockhampton Regional, Österreich Apprise Consulting VollzeitCompany Overview Nu-Tank is a family‑owned business that started in 2008, we supply superior products, deliver toptier customer service and most importantly give back to our community. Nu-Tank manufactures polyethylene tanks, feeders and troughs. Retailing water tanks, molasses and dunder tanks, diesel storage tanks, transport, industrial tanks,...
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Client Service Coordinator
vor 18 Stunden
Rockhampton Regional, Österreich Moore Australia VollzeitAbout Us Moore Australia is a member of the Moore Global network. With firms across Australia, locally we have 26 partners and more than 220 team members in six offices across Queensland and Northern New South Wales. We provide a comprehensive 360-degree range of audit, business, tax, accounting and consulting services. Working with a diverse portfolio of...
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Client Services Manager: After-Sales
vor 3 Wochen
Rockhampton Regional, Österreich Apprise Consulting VollzeitA family-owned business located in Rockhampton Regional is seeking a Client Service Manager to oversee client services, develop policies, and maintain client relations. The ideal candidate should have 4-5 years of experience, excellent communication skills, and proficiency in Microsoft Office. Salary ranges between $75,000 and $80,000 per annum plus...
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Service Delivery Manager
vor 2 Wochen
Toowoomba Regional, Österreich Xprt Dev VollzeitAt Enduring Care (EC), we are dedicated to supporting community members with disabilities to live fulfilling lives and to live as independently as possible. We are a supportive and inclusive organisation committed to providing high-quality care and advocacy for our clients. We are currently seeking compassionate and dedicated staff for leadership roles to...
