Client Service Manager
vor 3 Wochen
Company Overview Nu-Tank is a family‑owned business that started in 2008, we supply superior products, deliver toptier customer service and most importantly give back to our community. Nu-Tank manufactures polyethylene tanks, feeders and troughs. Retailing water tanks, molasses and dunder tanks, diesel storage tanks, transport, industrial tanks, firefighter units, wet and dry lick feeders, water and molasses troughs, pumps and accessories, round steel tanks and self‑bunded tanks. Job Description Nu-Tank is seeking Client Service Manager to join their team of professionals in a full‑time and permanent basis. Responsibilities Plan, administer and review client services and after‑sales services, and maintains sound client relations. Develop and review policies, programs and procedures concerning client relations and goods and services provided Maintain good client relationships Oversee and assist with client queries and concerns Oversee and assist with the day‑to‑day client service function including phone and email support Provide client summaries and reports using company specific software and excel Provide efficient business–focused client services and respond proactively to verbal and written enquiries, in an accurate and timely manner. Liaise with other organisational units, service agents, contractors, and clients to identify and respond to client expectations Communicate with clients regarding incoming bookings, sending reminders, and confirmations. Maintain business records Plan and implement after‑sales services to follow up client satisfaction, ensure performance of goods purchased, and modify and improve services provided Ensure the company’s policies, procedures and standards are adhered to Schedule and coordinate staff for personnel activities including but not limited to safety, training and supervision, maintaining daily communication for feedback. Report and collaborate with senior management to promote growth with clients and suppliers General office coordination duties and ad‑hoc tasks Qualifications At least 4-5 years’ proven experience in the same field Excellent client service relations experience Excellent working knowledge in Microsoft Office (Outlook, Word, Excel) Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines. With proven high level of professionalism, discretion, and confidentiality Strong communication and reporting skills Must be able to work independently or as part of a team Great interpersonal skills. Salary and Benefits Salary: Between $75,000 and $80,000 per annum + Super. Important Notice Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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