Operations and Service Improvement Manager

Operations and Service Improvement Manager Join to apply for the Operations and Service Improvement Manager role at Children's Health Queensland Hospital and Health Service The role of Operations and Service Improvement Manager, DoSPS has responsibility for the operational work‑stream as well as the allocation and delivery of organisation‑wide strategic priority area(s). At least 25% of the role will be allocated to managing and delivering identified CHQ strategic priority areas. The appointment to specific Strategic Priority area (or areas) will be based on operational and strategic alignment and requirements. About the Team The Operational and Service Improvement Manager forms part of the multi‑disciplinary DoSPS leadership team alongside the Divisional Director, Nursing Director and Chief of Surgery. With relevant delegation and professional authority, the leadership team is responsible for the management of the division as one of five divisions that make up the operational stream that report (through the Divisional Director) to the Chief Operating Officer. About the Role In this role you will create systems to sustain high quality delivery for children, young people and families (Leader of Leaders) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include: Provide strategic management, ethical decision making and leadership to the allocated Division with Queensland Health's policies, plans and service agreements and program operational/business plans. Support the Divisional Director to manage the financial, human and physical resources to optimise the allocated division's service outcomes and actively intervene to ensure expected achievement of outcomes are consistent with performance agreements. Provide highly specialised knowledge and skill in change management to facilitate the organisation structure, systems and processes to promote the provision of contemporary child health services which support the model of service delivery. Provide operational oversight to the paediatric health services provided via a range of program and service areas, including having an understanding of the structure of this service component and the service delivery models. Please refer to the Role Description for more information. About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person‑centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Benefits If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including: Opportunities for professional growth and development Competitive remuneration Annual pay increases 12.75% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee wellness and assistance program Work/life balance, variety, and flexibility Occupational group: Administration Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Hospitals and Health Care #J-18808-Ljbffr