Field Software Engineer

Jumbo Interactive Limited provided pay range This range is provided by Jumbo Interactive Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$110,000.00/yr - A$130,000.00/yr Direct message the job poster from Jumbo Interactive Limited Talent Acquisition Lead @ Jumbo Interactive Limited | Looking After All Things Talent Acquisition Across The Group Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX‑300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are. We develop cutting‑edge solutions empowering our lottery and not‑for‑profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun. What will you be doing? You’ll bridge our core engineering and customer‑facing support teams, diving deep into complex, real‑world issues from client environments. You’ll diagnose and reproduce problems, design robust solutions, optimise systems for performance and reliability, and collaborate across teams—all while mentoring others and championing best practices. What Your Day‑to‑Day Will Look Like Handle escalated technical issues from support and customer teams, driving swift, high‑quality resolutions Troubleshoot, replicate, and diagnose problems across application layers, translating findings into clear defect reports Design, develop, test, and maintain features that improve stability, performance, and customer experience Optimise systems for performance, scalability, and operational reliability Participate in code reviews, pairing sessions, and cross‑functional collaboration to uphold engineering standards Create clear technical documentation, including runbooks, troubleshooting guides, and knowledge‑base articles Balance reactive incident work with planned development, managing workload, and meeting agreed timelines Mentor less experienced engineers, sharing troubleshooting skills and best practices across the team What You’ll Be Able to Bring to the Role Experience in software development with proficiency in modern programming and/or scripting languages (web or application development) Strong foundation in software engineering principles: design, development, testing, and production maintenance Proven ability in deep‑dive troubleshooting, debugging, and diagnosing complex issues from real customer environments Comfort working across multiple technologies and layers, or keen interest in becoming more full‑stack Customer‑focused mindset with the ability to translate technical findings into clear, practical solutions Excellent communication skills for both technical and non‑technical stakeholders Collaborative approach to cross‑functional teamwork with engineers, QA, product, and support teams Strong time management, prioritisation, and ability to deliver to agreed timelinesProactive problem‑solver with focus on ownership, follow‑through, and continuous improvement Salary Banding $110,000 – $130,000 + Super Our Ways of Working At Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in‑office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM, allowing you to design a schedule that suits your life. Why Join Jumbo? Find Your Freedom – At Jumbo, our team thrives because we invest in our people. Here’s what you can expect from us; A short‑term incentive program that rewards your contributions, dependent on company performance. Access to our Employee Assistance Program, providing counselling and coaching. Award‑winning talent management programs for career growth and skill‑building. On‑site chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week. The freedom to work from almost anywhere in the world for up to 120 days a year. A social culture, with activities like lunchtime chess, corporate games, soccer, Friday socials, and events celebrating diversity and inclusion. Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners. Candidates who are offered a position will be required to complete pre‑employment checks through our partner, Checkmate. We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jumbo Interactive Limited by 2x #J-18808-Ljbffr